Butler Aerospace and Defense | Call Center Representative NY | syracuse, ny
1 month ago
Call Center Representative
Location: East Syracuse, NY
Job ID: #70175
Pay Range: $14-17
Job Description
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
What we help them with:
* Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
* Our number one goal is to get the homeowner connected with the dealer
* Provide customers with warranty information
* Product comparison
* Dealer referrals to distributors
* Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
* Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
* Agents are also responsible for triage of remote access or wifi capable products such as thermostats.
Requirements:
* Microsoft Office proficient
* Type 35-45 words per minute
* Excellent verbal and written communication skills
HS Diploma/GED
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
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Syracuse, NY, United States Butler Aerospace and Defense Full timeCall Center Representative - ENT Location: East Syracuse, NY Job ID: #70018 Pay Range: $15-17 Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate,...
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Syracuse, NY, United States Butler Aerospace and Defense Full timeCall Center Representative Location: East Syracuse, NY Job ID: #70175 Pay Range: $14-17 Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and...
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syracuse, United States Butler Aerospace and Defense Full timeCall Center Representative - ENT Location: East Syracuse, NY Job ID: #70018 Pay Range: $15-17Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate,...
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Syracuse, United States Butler Aerospace and Defense Full timeCall Center Representative - ENT Location: East Syracuse, NY Job ID: #70018 Pay Range: $15-17Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate,...
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syracuse, United States Butler Aerospace and Defense Full timeCall Center RepresentativeLocation: East Syracuse, NYJob ID: #70175Pay Range: $14-17Job DescriptionManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete...
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Syracuse, United States Butler Aerospace and Defense Full timeCall Center RepresentativeLocation: East Syracuse, NYJob ID: #70175Pay Range: $14-17Job DescriptionManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete...
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syracuse, United States Butler Aerospace and Defense Full timeCall Center RepresentativeLocation: East Syracuse, NYJob ID: #70175Pay Range: $14-17Job DescriptionManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete...
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Syracuse, United States Butler Aerospace and Defense Full timeCall Center RepresentativeLocation: East Syracuse, NYJob ID: #70175Pay Range: $14-17Job DescriptionManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete...
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syracuse, United States Butler Aerospace and Defense Full timeCall Center Representative - ENT Location: East Syracuse, NY Job ID: #70018 Pay Range: $15-17Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate,...
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syracuse, United States Butler Aerospace and Defense Full timeCall Center Representative - ENT Location: East Syracuse, NY Job ID: #70018 Pay Range: $15-17Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate,...
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syracuse, United States Butler Aerospace and Defense Full timeCall Center RepresentativeLocation: East Syracuse, NYJob ID: #70175Pay Range: $14-17Job DescriptionManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete...
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Syracuse, United States Butler Aerospace and Defense Full timeCall Center Representative Location: East Syracuse, NY Job ID: #70175 Pay Range: $14-17 Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and...
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Syracuse, United States Butler Aerospace and Defense Full timeCustomer Service Staff Tech Location: East Syracuse, NY Duration: 24 Month Contract Job ID: #70105 Pay Range: $19-22 GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement...
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syracuse, United States Butler Aerospace and Defense Full timeCustomer Service Staff TechLocation: East Syracuse, NY Duration: 24 Month Contract Job ID: #70105 Pay Range: $19-22GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement...
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Syracuse, United States Butler Aerospace and Defense Full timeCustomer Service Staff Tech Location: East Syracuse, NY Duration: 24 Month Contract Job ID: #70105 Pay Range: $19-22 Please send resume to k p i t z e r @ b u t l e r . c o m GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel...
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Syracuse, United States Butler Aerospace and Defense Full timeCustomer Service Staff Tech Location: East Syracuse, NY Duration: 24 Month Contract Job ID: #70105 Pay Range: $19-22 Please send resume to k p i t z e r @ b u t l e r . c o m GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel...
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East Syracuse, United States Butler Aerospace and Defense Full timeCall Center RepresentativeLocation: East Syracuse, NYJob ID: #70175Pay Range: $14-17Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and...
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