Coordinator - Medical

3 weeks ago

North Chelmsford MA United States Spire Orthopedic Partners Full time
Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in todays evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What youll do:

Serves as designated person to schedule surgical procedures and post operative appointments utilizing skills of tact, diplomacy and confidentiality in a professional manner. Maintains a positive relationship between the patient and the designated physicians and acts as a liaison for surgical care.

Responsibilities/Duties:

Coordinate physician requested surgeries for patient with hospital and/or surgical center.
Verify patient insurance and referrals are on file and valid
Verify patients health status to ensure all clearances are obtained
Discuss scheduling process with patient and confirm booking date with patient and facility
Order necessary equipment for procedure
Schedule pre-op testing for patient if necessary
Informational packet is sent to patient prior to surgery
If workers compensation; patient verifies with adjustor, complete U/R request and await approval and or comp department negotiation prior to scheduling surgery
Once surgery date is scheduled and confirmed, patient post-op visits are scheduled and H&P if necessary, according to established protocols.
Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. in regards to patient care
Maintain appointment computer scheduling in accordance with office scheduling policies.
Enter detailed messages from patients, hospitals, pharmacies, etc. in to the EMR system.
Communicate with patients to assist with questions in accordance with established protocol, ensuring patients understand the surgical process and their responsibilities as the patient.
Follow up on surgical cancellations, insurance changes, reschedules etc.
Knowledge of insurance policies and procedures for prior authorizations, staying up to date with insurances regarding any updates and changes.
Provide additional support for other schedulers as assigned, when needed.
Perform a variety of computer functions in support of specific responsibilities.
Attend required meetings/in-services and participate in committees as requested.
Participate in educational and professional development activities consistent with business needs.
Maintain strictest confidentiality of medical/company information.
Be knowledgeable and follow all HIPAA Regulations.
Perform related work as required.

Who you are:

Qualifications:

High School diploma or GED. Bachelors degree preferred.
One-year medical office experience. Previous Medical Receptionist/Secretary experience preferred.
Familiarity with HIPAA, insurance regulations, policies, procedures and other regulatory policies
Knowledge of common safety hazards and precautions to establish a safe working environment
Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette
Electronic medical systems is a plus, including Athena, Medi-Tech and the like.
Able to react calmly and effectively under stress
Ability to interpret, adapt and apply guidelines and procedures
Develop and maintain effective and professional working relationships with patients, medical staff, coworkers and the public by displaying sympathy, tact and understanding
Must be a team player with a positive attitude, adjust to various personalities, work with a diverse population, demonstrating patience and professionalism
Promotes teamwork through collaboration.
Represents the clinic in a professional manner
Able to maintain strict confidentiality on all patient issues

What we offer:

Excellent growth and advancement opportunities
Dynamic environment
Access to a diverse network of practitioners
Broad infrastructure of tools and programs to enhance the employee experience
Competitive Compensation
Generous PTO
Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as protected characteristics).

IND6

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