Affinity Wealth Management

2 days ago


Wilmington DE United States HIFON Group Full time
Affinity Wealth Management (Wilmington, DE) Seeking Director of Operations

October 3, 2024

Job Summary: We are seeking an experienced and dynamic Director of Operations to join our team. The ideal candidate will be responsible for overseeing the day-to-day operations of the firm, ensuring efficiency, quality, service, and cost-effective management of resources. The Director of Operations will play a key role in strategic planning, operational excellence, and driving continuous improvement initiatives.

Core Role Expectations:

  • Corporate Responsibilities
    • Understand and support the firm’s vision, mission, and strategy.
    • Ability to be in the office for events, community building, and connection allows for unparalleled engagement and support.
    • Collaborate and build relationships with internal cross-functional teams to execute on the needs of the firm.

Key Responsibilities:

  • Operational Management:
    • Oversee the daily operations of the firm, including client services, administrative functions, and operational workflows.
    • Develop, implement, and improve operational policies and procedures to ensure efficient and effective operations.
    • Monitor and analyze the efficiency of business procedures according to organizational objectives and apply improvements.
  • Strategic Planning:
    • Collaborate with senior management to develop and implement strategic plans to support the firm’s growth and profitability.
    • Identify opportunities for operational improvements and implement solutions that align with the firm’s strategic goals.
    • Assist in budgeting, forecasting, and financial planning processes.
  • Leadership:
    • Lead, mentor, and manage the operations team, ensuring high performance and professional development.
    • Foster a culture of teamwork, accountability, and continuous improvement.
    • Provide leadership and guidance on operational matters to ensure the achievement of the firm’s goals.
  • Client Services:
    • Ensure the highest level of client service and satisfaction through efficient operational support.
    • Implement systems and processes to enhance client experiences and streamline operations.
    • Address and resolve operational issues and client concerns promptly and effectively.
    • Develop and maintain written standard operating procedures, how-to documents, and workflow diagrams.
  • Compliance and Risk Management:
    • Ensure all operations comply with regulatory requirements and industry standards.
    • Develop and implement risk management policies and procedures to mitigate operational risks.
    • Oversee internal audits and collaborate with compliance teams to ensure adherence to regulations.
  • Technology and Innovation:
    • Identify and implement technological solutions to enhance operational efficiency and effectiveness.
    • Stay updated with industry trends and best practices, integrating innovative solutions into the firm’s operations.
    • Oversee the enhancement of our technology infrastructure including integration, adoption, workflow efficiency, and an optimized user experience.
    • Lead the development of a technology roadmap and participate in the evaluation of new technology.
    • Provide ongoing support, supervision, training, and development opportunities for all technology users.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and innovative team.
  • Professional growth and development opportunities.
  • A collaborative and inclusive work environment.
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