Affinity Wealth Management
2 days ago
October 3, 2024
Job Summary: We are seeking an experienced and dynamic Director of Operations to join our team. The ideal candidate will be responsible for overseeing the day-to-day operations of the firm, ensuring efficiency, quality, service, and cost-effective management of resources. The Director of Operations will play a key role in strategic planning, operational excellence, and driving continuous improvement initiatives.
Core Role Expectations:
- Corporate Responsibilities
- Understand and support the firm’s vision, mission, and strategy.
- Ability to be in the office for events, community building, and connection allows for unparalleled engagement and support.
- Collaborate and build relationships with internal cross-functional teams to execute on the needs of the firm.
Key Responsibilities:
- Operational Management:
- Oversee the daily operations of the firm, including client services, administrative functions, and operational workflows.
- Develop, implement, and improve operational policies and procedures to ensure efficient and effective operations.
- Monitor and analyze the efficiency of business procedures according to organizational objectives and apply improvements.
- Strategic Planning:
- Collaborate with senior management to develop and implement strategic plans to support the firm’s growth and profitability.
- Identify opportunities for operational improvements and implement solutions that align with the firm’s strategic goals.
- Assist in budgeting, forecasting, and financial planning processes.
- Leadership:
- Lead, mentor, and manage the operations team, ensuring high performance and professional development.
- Foster a culture of teamwork, accountability, and continuous improvement.
- Provide leadership and guidance on operational matters to ensure the achievement of the firm’s goals.
- Client Services:
- Ensure the highest level of client service and satisfaction through efficient operational support.
- Implement systems and processes to enhance client experiences and streamline operations.
- Address and resolve operational issues and client concerns promptly and effectively.
- Develop and maintain written standard operating procedures, how-to documents, and workflow diagrams.
- Compliance and Risk Management:
- Ensure all operations comply with regulatory requirements and industry standards.
- Develop and implement risk management policies and procedures to mitigate operational risks.
- Oversee internal audits and collaborate with compliance teams to ensure adherence to regulations.
- Technology and Innovation:
- Identify and implement technological solutions to enhance operational efficiency and effectiveness.
- Stay updated with industry trends and best practices, integrating innovative solutions into the firm’s operations.
- Oversee the enhancement of our technology infrastructure including integration, adoption, workflow efficiency, and an optimized user experience.
- Lead the development of a technology roadmap and participate in the evaluation of new technology.
- Provide ongoing support, supervision, training, and development opportunities for all technology users.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional growth and development opportunities.
- A collaborative and inclusive work environment.
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