Deputy Director, Department of Emergency and Customer Communications

14 hours ago

Alexandria VA United States City of Alexandria Full time

Deputy Director, Department of Emergency and Customer Communications


The City of Alexandria is seeking a dynamic, innovative, and motivated leader to serve as second in command of the Department of Emergency & Customer Communications in the role of Deputy Director.

THE POSITION OF DEPUTY DIRECTOR DECC
The position of Deputy Director functions as second in command of the Department and assists the Director to ensure achievement of the overall mission through supervision of all operational functions. A significant aspect of the work involves establishment and maintenance of internal controls and the coordination of services with the Police Chief, Fire Chief, City Manager and other City officials. Work is performed under the general supervision of the Emergency Communications Director and is reviewed through conferences, reports, and the evaluation of results obtained.
The Deputy Director performs these responsibilities independently, requesting guidance only on matters not covered by established policy and/or having policy.

Duties and responsibilities
In alignment with the requirements of the position, the DECC Deputy Director assumes the following duties:

  • Supports the day-to-day planning, design, development, and coordination of all emergency operations, police non-emergency operations, and 311 operations.
  • Develops and provides oversight of the department’s annual operational and capital budget process.
  • Prepares ad-hoc analysis and reports as needed to support decision making.
  • Performs short-term and long-range planning for staffing needs; Oversees performance improvement plans and career ladder progression and ensures minimum training standards.
  • Supervises all operational functions, which may include correcting work deficiencies, recommending commendations and awards for superior performance; issuing oral and written corrective actions; and recommending formal disciplinary actions to the Director.
  • Represents the Department as necessary at public hearings and meetings with various internal and external groups, councils, municipalities, associations, and boards.
  • Provides liaison function with police, fire & EMS department directors throughout the City of Alexandria and the region to ensure timely delivery of 9-1-1 calls to the appropriate responders and subsequent satisfactory public safety dispatch service.
  • Provides guidance to Operations Managers and Public Safety Communications Supervisors as needed during day-to-day operations and major public safety incidents.
  • Monitors operational performance metrics and implements changes as necessary to improve the efficiency and effectiveness of service delivery.
  • Ensures accuracy and efficiency of 911 and non-emergency call taking, processing and dispatching.
  • Reviews monthly quality assurance reports and service level metrics; identifies and addresses problematic trends as necessary.
  • Collaborates and communicates with neighboring Public Safety Answering Points (PSAPs) and emergency services agencies to provide high quality public safety services.
  • Stays abreast of new trends and innovations regarding communications center operations, call-taking and dispatch services, emerging products and enhancements and their applicability to the communications center’s needs.
  • Works with the technology team on data collection, entry and management within CAD, VESTA, and other associated emergency communications center systems.
  • Recommends minimum standards, and verifies the completeness of documentation for recognition, certification, and accreditation.
  • Attends meetings, conferences, workshops, and training sessions, and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in emergency & non-emergency communications.

Knowledge, experience, and skillset
This work requires a flexible, senior-level, highly educated and skilled administrator who can adapt to a variety of changing situations and professionally complete a heavy, diverse workload. It also requires extensive knowledge and experience in urban E-911 call centers that employ leading-edge technology, to include Computer Aided Design (CAD) and mobile data computers. It also requires knowledge of E-911 police, fire/EMS dispatch, and emergency response operations and knowledge and experience with NG911 technology, dispatch equipment, and 800MHz radio systems.

Qualifications
The qualified applicant will have a degree in a public safety-related field with advanced NIMS courses from a four-year college and a minimum of five years of experience in progressively-responsible supervisory duties in an urban E-911 center or any combination of experience and training which provides the required knowledge, skills, and abilities. Budget, Human Resources and/or IT management experience is preferred.

Special requirements
Certified Public-Safety Executive (CPE) certification by the Association of Public Communications Officials and all certifications required through the Public Safety Communicator III classifications must be obtained within two years of appointment.

TO APPLY
If you are interested in this opportunity, please APPLY here.

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