Information Technology Support Analyst

3 days ago

Rockville MD United States Access Intelligence Full time

Access Intelligence is seeking a motivated and detail-oriented IT Support Analyst to join our team. In this role, you will provide essential IT support to a company of 200 employees. Along with handling general IT helpdesk tasks, you will assist with office telecom systems and video conferencing tools. This is a great opportunity for someone who is eager to learn and develop their technical skills in a dynamic environment.

KEY RESPONSIBILITIES:

  • IT Tier 1 Support:
  • Respond to and resolve helpdesk tickets related to hardware, software, and network issues.
  • Provide on-site and remote troubleshooting support for desktops, laptops, printers, and other office equipment.
  • Assist with setting up new workstations, user accounts, and managing access permissions.

  • Office Support:
  • Help with telecom systems, including VoIP phones and mobile devices.
  • Work with vendors to troubleshoot and resolve telecom issues as needed.
  • Maintaining office equipment, ie. Copiers, desktop computers, etc.
  • Onboarding and offboarding support

  • Video Conferencing Support:
  • Set up and maintain video conferencing equipment in meeting rooms.
  • Assist employees with video meeting setup and troubleshooting to ensure smooth virtual meetings.

  • System Maintenance:
  • Assist with managing and maintaining hardware and software inventory.
  • Perform routine updates and maintenance on office systems, ensuring software is up-to-date.

  • Documentation & Training:
  • Help create and update IT support documentation for employees.
  • Conduct basic training sessions to help employees with common IT tools and troubleshooting techniques.

JOB REQUIREMENTS:

  • BA in Computer Science
  • Basic understanding of IT support tasks and computer systems.
  • Familiarity with Microsoft Office 365, Windows/Mac operating systems, and general troubleshooting.
  • Experience with video conferencing platforms like Zoom or Microsoft Teams and telecom systems (e.g., VoIP).
  • Strong communication skills, with the ability to explain technical issues in a simple, clear way.
  • Enthusiastic and proactive approach to learning and problem-solving.
  • Previous experience in IT support is a plus but not required.

About AI

Our People Are Our Strength

At Access Intelligence, we create exceptional experiences that ignite connection and commerce. We know that the more diverse and inclusive our staff and leadership teams are, the better we will be able to create these experiences for our customers. We have a strong commitment to improve diversity, equity and inclusion at our company. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics such as personality and personal interests that make our employees unique.

Our commitment extends to how we approach our events and content. We can’t wait to see how our renewed focus on diversity, equity and inclusion will enhance your experience with us.

  • Information Technology Support Analyst

    1 week ago

    Newburgh, IN, United States Crandall Corporate Dietitians - A DiningRD Company Full time

    Company Description Welcome to Crandall Corporate Dietitians, the premier destination for senior-living nutritional consulting and menu services. Headquartered in Mesa, Arizona, we are one of the nation's largest independent dietary consulting firms, dedicated to enhancing the dining experience and nutritional care in assisted living and long-term care...

  • Information Technology Support Analyst

    2 months ago

    Rockville, United States Access Intelligence Full time

    Access Intelligence is seeking a motivated and detail-oriented IT Support Analyst to join our team. In this role, you will provide essential IT support to a company of 200 employees. Along with handling general IT helpdesk tasks, you will assist with office telecom systems and video conferencing tools. This is a great opportunity for someone who is eager to...

  • Information Technology Support Analyst

    1 month ago

    Rockville, United States Access Intelligence Full time

    Access Intelligence is seeking a motivated and detail-oriented IT Support Analyst to join our team. In this role, you will provide essential IT support to a company of 200 employees. Along with handling general IT helpdesk tasks, you will assist with office telecom systems and video conferencing tools. This is a great opportunity for someone who is eager to...

  • Information Technology Support Analyst

    7 days ago

    Tamarac, FL, United States MSI Recruiting Full time

    The Senior IT Support Analyst role is responsible for delivering quality IT support across the enterprise. This role will lead the development, implementation, and maintenance of programming and technical standards across the organization, and act as a technical mentor to more junior members of the team, fostering a culture of continuous learning and...

  • Information Technology Support Analyst

    1 week ago

    Fresno, CA, United States D&H Distributing Full time

    IT Support Analyst, FresnoHours: Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmSUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing...

  • Information Technology Support Analyst

    3 days ago

    Fresno, CA, United States D&H Distributing Full time

    IT Support Analyst, FresnoHours: Sunday 7pm-3:30am; Monday-Thursday 3pm-11:30pmPosition requires onsite work Sunday-ThursdaySUMMARYTechnology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service...

  • Information Technology Support Specialist

    2 months ago

    USA MD Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Hardware, Information Technology (IT) Support, Remote Access, Remote Support, Technical...

  • Information Technology Support Specialist

    2 months ago

    USA MD Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:Job Family:Help DeskJob Qualifications:Skills:Computer Hardware, Information Technology (IT) Support, Remote Access, Remote Support, Technical...

  • Information Technology Support Specialist

    1 week ago

    USA MD Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Hardware, Information Technology (IT) Support, Remote Access, Remote Support, Technical...

  • Information Technology Support Specialist

    2 months ago

    USA MD Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Repairs, Help Desk Support, Information Technology (IT), Remote Support, Troubleshooting...

  • Information Technology Support Specialist

    5 days ago

    USA MD Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Repairs, Help Desk Support, Information Technology (IT), Remote Support, Troubleshooting...

  • Information Technology Support Specialist

    6 days ago

    USA MD Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Repairs, Help Desk Support, Information Technology (IT), Remote Support, Troubleshooting...

  • Information Technology Support Analyst

    7 days ago

    Chantilly, VA, United States Sparks Group Full time

    Sparks Group is partnering with a government contractor to hire a Temp IT Support Analyst in Chantilly, VA. Job Description:Answers incoming calls, emails from customers relating to IT, HR, or Finance to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of primarily non-technical nature, though some...

  • Counterintelligence Analyst Position

    2 weeks ago

    , MA, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a skilled Counterintelligence Analyst to join our team at General Dynamics Information Technology. As a Counterintelligence Analyst, you will play a critical role in ensuring the safety and security of our nation by providing day-to-day multi-discipline analysis to support sensitive activities and special access programs.Key...

  • Information Technology Business Analyst

    7 days ago

    Miami, FL, United States PMO Partners, LLC Full time

    POSITION SUMMARY:The IT Business Analyst will be a crucial member of the IT Project Management Office (PMO), responsible for bridging the gap between business needs and IT solutions. This role involves working closely with stakeholders across the organization to gather, analyze, and document requirements, and to ensure that IT projects are aligned with...

  • IT Support Services Analyst

    3 weeks ago

    Riverside, CA, United States SNI Technology Full time

    SNI Technology's top client located in Riverside, CA is seeking to hire a talented IT Support Services Analyst for an exciting short-term, contract opportunity! Please note this is 40 hours, 5 days per week onsite position working in the Riverside, CA office.JOB DESCRIPTIONIT Support Services Analyst The IT Support Services Analyst is the primary interface...

  • Information Technology Business Analyst

    1 week ago

    Texas City, TX, United States Synergy Consulting Group, Inc. Full time

    Work Arrangement: 4 days onsite, 1 day remote per weekTravel: Up to 25%Job Summary: We are seeking a skilled IT Business Analyst with specialized experience in the oil and gas industry to join our team. This role is instrumental in supporting technology initiatives that optimize and enhance operations within refining, logistics, and distribution. The ideal...

  • Information Technology Business Analyst

    7 days ago

    Arlington, VA, United States DNI (Delaware Nation Industries) Full time

    Overview:The purpose of this task order is to provide professional service personnel to support the OIG Office of the Executive Director, IT Operations Directorate, through subject matter expertise with project management for large complex projects related to EX/IT’s mission-centric approach to IT operations focused on customer service, collaboration, and...

  • Information Technology Support Analyst

    1 week ago

    Atlanta, GA, United States Porsche Cars North America Full time

    Benefits: (Medical, Dental, and Vision coverage)Duration: Long term contract (12 months with possible extension)Schedule: Onsite 5 days/weekLocation: Atlanta, GA Corestaff is the official MSP resourcing partner for Porsche Cars North America for contractor positions operating and managing their nationwide contingent workforce program. This role is a...

  • Information Technology Support Technician

    1 week ago

    Nashville, TN, United States AVASO Technology Solutions Full time

    Job Title: IT Support Engineer (Freelancer)Location: Nashville, Tennessee, United States (Onsite)Type: Part-Time ContractCompany Overview:AVASO Technology Solutions is a global IT service provider, supporting leading national and international clients across 170+ countries. We offer cutting-edge IT solutions, and as a team member, you’ll play a crucial...