JD-Software Product Assistant/Manager

3 weeks ago

Houston TX United States KwickPOS Full time

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing JD-Software Product Assistant/Manager to identifies the customer need and the larger business objectives that a product or feature will fulfill, articulates what success looks like for a product, and rallies a team to turn that vision into a reality. The ideal candidate is a creative problem solver at heart who thrives in a team environment.


Responsibilities

  • Collaborate with various departments and stakeholders to plan product roadmap based on company plans and industry trends
  • Product design and requirements analysis, and monitor the development progress
  • Deeply involved in product testing, familiar with every feature and bug, and responsible for product releases, documentation and training
  • Monitor product performance and feedback, be responsible for external communication, collect customer requirements and industry trends
  • Assist sales and marketing departments to promote order closing and analyze reasons for customer churn
  • Work at least 1 day a week with L1/L2 Support, listening to customer complaints firsthand and troubleshooting
  • We cannot list all the job responsibilities because this is a position full of changes and challenges. We hope you can embrace the changes with the teams

Qualifications

  • Strong ownership awareness, able to care for and nurture the product as if it were your own child
  • Good product and data sense, with a certain business sense, and the ability to accurately judge product demand and industry trends
  • Extraordinary logical ability, able to analyze problems in detail and cleverly find verification methods, achieving a logical closed loop
  • Strong communication and service skills, both external and internal communication can be accurate, complete, timely and friendly, and very happy to share new knowledge with others,
  • If you have software development experience, that will be a plus. You can have a deeper understanding of software engineering and principles and communicate with programmers efficiently.
  • Continuous learning ability, curiosity about the industry and technology, enjoy acquiring new knowledge, and the ability to use new knowledge to improve work efficiency
  • Possess certain project management capabilities, especially be sensitive to “risks”, and be able to put stakeholders' satisfaction first
  • Ability to adapt to multi-tasking mode of operation and switch tasks accurately and without loss
  • Product design ability, proficient in using Axure or other tools to quickly make model
  • Bachelor degree or above in computer science or software
  • Bilingual in Chinese and English

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


Schedule:

  • 8-hour shift
  • 5 days a week



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