Lead Case Advocate
5 days ago
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
Federal experience is not required. The experience may have been gained in the public sector, private sector, or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate the number of hours worked per week on your resume.
You must meet the following requirements by the closing date of this announcement:
- SPECIALIZED EXPERIENCE: GS-12 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience includes:
- Experience advising and assisting taxpayers or their representatives in meeting the taxpayer's Federal tax obligations and interpreting the contents and effects of various legal instruments such as leases, wills, assignments, deeds, trusts, etc., which might affect property, property rights, and income of customer cases to obtain information pertinent to the resolution of tax issues;
- Experience in accounting, examination, return processing, collection and/or Taxpayer Advocate Service techniques and general and geographic business practices sufficient to independently process the complete range of cases;
- Experience advocating for taxpayers with significant hardship as defined in IRC 7811;
- Experience resolving case issues and negotiating with, influencing, or persuading other IRS Operating Divisions (ODs), e.g., through the issuance of an Operational Assistance Order (OAR), on a full range of individual and business tax returns;
- Experience with tax administration problems potentially having a negative impact on a significant number of taxpayers, including identifying potential systemic issues and taking appropriate action;
- Experience composing written communications throughout the process of resolving cases, e.g., initiating OARs and letters to taxpayers and their representatives for the purpose of resolving tax account issues and/or providing education regarding tax obligations, responsibilities, rights, and options, including possible adverse consequences of decisions;
- Experience applying technical tax law based on the Internal Revenue Code and Regulations, making hardship determinations, conferring with subject matter experts or Counsel in developing a strategy for advocating and resolving a taxpayer's issue;
- Experience preparing and executing case action plans to advocate for case resolution for taxpayers, representatives, or Congressional offices.
- MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
- TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment . For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
For more information on qualifications please refer to OPM's Qualifications Standards .
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