Clinical Service Manager

5 days ago

Detroit MI United States Forward Labs Full time

Join Forward Labs in Detroit, Michigan, as a Clinical Service Manager and help us make a meaningful impact on patients experiencing sleep apnea. Beyond providing patient support, you'll engage in clinical management, ensuring our cutting-edge solutions benefit those who need them. This role offers the chance to work in an acute care setting, where you'll witness firsthand the positive effects of your high-quality care. Please become part of our mission to create change

Minimum Requirements:

  • At least two ( 2 ) year s of clinical experience as a Healthcare RPSGT, RT, or HME RT .
  • At least one (1) year of assisting patients with CPAP therapy, doing mask fittings and patient setups
  • Valid and unrestricted clinical license in Michigan.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office applications.
  • Competent in using computers and webcam-based communication tools.
  • Strong customer service abilities.

Key Responsibilities:

  • Manage an 8-bed sleep lab in Detroit, manage the scheduling process, and ensuring night-time sleep techs are scheduled appropriately as well.
  • Assist in managing three other satellite offices
  • Educate patients on the purpose , procedures, and equipment for their treatment.
  • Set and adjust BiPAP and CPAP machines to meet prescribed settings.
  • Ensure proper fitting and care for new masks.
  • Communicate patient feedback effectively to other departments.
  • Multi-task, prioritize, and manage time efficiently.
  • Act as a marketing presence for the organization.
  • Communicate effectively in English, in both oral and written forms.
  • Interpret various types of communications (verbal, non-verbal, written, listening, visual).
  • Maintain HIPAA compliance and handle sensitive information carefully.
  • Work independently and collaboratively as part of a team.
  • Monitor and report patient machine usage to insurance companies.
  • Build positive relationships with referral sources and promote the organization locally.
  • Serve as the clinical leader within the team.

Technical Abilities:

  • Proficient in all applicable CPAP medical equipment and supplies
  • Navigate Salesforce and other essential software.
  • Familiarity with Microsoft applications: Word, Excel, Outlook, TEAMS
  • Use of office equipment: copier, scanner, phone, and computer/tablet
  • Conduct video consultations

Schedule:

  • Full-time, at Detroit Medical Center , Monday through Friday, 8 AM to 5 PM.


Compensation details: 0 Yearly Salary



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