Investigation, Reconciliation and Customer Service Officer
3 weeks ago
JOB DESCRIPTION
TITLE:
Investigation, Reconciliation and Customer Service Officer
DEPARTMENT:
Operations
LOCATION:
USA (New York)
FLSA STATUS:
Exempt
JOB SUMMARY: The Investigations, Reconciliation and Customer Service Officer reports to UBA America Head of Investigations, Reconciliation and Operations Control and serves customers by facilitating and maintaining funds transfer business, providing product and service information, resolving product and wire service problems, trade operations and general inquiry. The function will also cover reconciliation and GL proofing. This individual will be part of a team that supports the processing of incoming and outgoing wire transfers, Commercial/Business Banking and Trade Operations. The role includes assisting management identify process improvements, policy, and procedure creation/updates, assist with internal audits and project management. In addition to the above the role will provide senior management with operational statuses and project updates as needed, initiatives on automation to improve the process. Policy and procedure annual updates, manning the investigation application and other duties that might be assigned by management. The incumbent of this position shall be responsible for adhering to the provisions stated in the Employee Accountability Policy Statement.
ESSENTIAL FUNCTIONS & ACCOUNTABILITIES*
- Accountable for job performance actions, which includes decision(s) impacting position responsibilities conforming to the bank’s risk appetite and tolerance levels as articulated in the bank's Risk Appetite & Tolerance Framework, mitigating violations or breaches to the bank’s risk appetite in the exercise of their empowerment and the achievement of desired job performance outcomes as directed by Management.
- Payment exception identification and investigation processing
- OFAC review of incoming and outgoing wire transfers, which may include escalation to BSA/Compliance Department
- Reconcile wire requests to wire logs and supporting systems (Feedline, SWIFT, Finacle and GFT) reports and balances to the wire clearing accounts and General Ledgers.
- Reconcile trade operations transactions including LC issuance and amendment, advising, documents review, payments, and tracing these to the respective general ledges and offshore accounts.
- Develop strong partnerships with business partners with emphasis on commercial and specialty business units to provide subject matter expertise (SME) and support for day-to-day processes, regulations, compliance, audit reporting, risk policies/procedures.
- Proactively identify and recommend new and effective ways to improve processes and quality assurance.
- Assist Trade Operations and Funds Transfer management by drafting and updating new desktop procedures, and job aides.
- Provide training and coaching to team members on investigations.
- This function will cover reconciliation of nostro accounts in various currencies (EUR, USD, GBP, XAF, XOF, NGN, TZN, etc.)
- Monthly Bank-wide GL proofing reported to Internal Control latest on the 5th day of each month.
- Efficient manning of the Investigation application
- Periodic report to management
- Responsible for timely response to customer’s inquiries through email, surface mail and SWIFT messages.
- Multi-tasking and ability to handle high volume of requests/projects in a fast-paced environment.
Specific duties and responsibilities may vary based upon departmental and Branch needs.Other duties may be assigned like the above consistent with the knowledge, skills and abilities required for the position.
CORE SKILLS:
- Services/Commercial Banking Services preferably with wire transfer experience
- Knowledge of banking rules and regulations
- Possess strong oral and written communication skills, as well as strong presentation skills.
- Proficiency with key PC software (Word, Excel, Outlook)
- Proficient Problem-solving skills, time management, and organizational skills
- Can work independently and with cross functional teams.
MINIMUM REQUIREMENTS:
- Minimum 5 years of experience in commercial banking operations role.
- Bachelors, associate degree or equivalent
- Experience with banking software, like Actimize, Finacle, Finastra TI, CRM Systems will be considered a plus.
UBA America is an Equal Opportunity Employer
-
New York, United States UBA America Full timeJOB DESCRIPTIONTITLE: Investigation, Reconciliation and Customer Service OfficerDEPARTMENT: OperationsLOCATION: USA (New York)FLSA STATUS:ExemptJOB SUMMARY: The Investigations, Reconciliation and Customer Service Officer reports to UBA America Head of Investigations, Reconciliation and Operations Control and serves customers by facilitating and...
-
Global Payment Reconciliation Specialist
1 week ago
New York, United States Reebelo Full timeAbout the CompanyReebelo empowers consumers to purchase their favorite products in a more sustainable way. Founded with the mission to revolutionize tech consumption through a platform grounded in sustainable values and quality assured devices, our vision has evolved into becoming the marketplace of choice for sustainably minded consumers. Who we’re...
-
Investigator
4 weeks ago
New York, New York, United States Tempositions, Inc. Full timeDescription Our client, a prestigious government agency, is seeking an RA Specialist for a temp-to-perm opportunity. We are looking for individuals who are particularly interested in working with various not-for-profit organizations and who are committed to engaging in rewarding work that will greatly benefit New York...
-
Investigator
2 months ago
New York, United States Tempositions, Inc. Full timeDescription Our client, a prestigious government agency, is seeking an RA Specialist for a temp-to-perm opportunity. We are looking for individuals who are particularly interested in working with various not-for-profit organizations and who are committed to engaging in rewarding work that will greatly benefit New York...
-
new york city, United States Reebelo Full timeAbout the CompanyReebelo empowers consumers to purchase their favorite products in a more sustainable way. Founded with the mission to revolutionize tech consumption through a platform grounded in sustainable values and quality assured devices, our vision has evolved into becoming the marketplace of choice for sustainably minded consumers. Who we’re...
-
Claim Reconciliation Specialist
6 days ago
Westchester, IL, United States Solaris Health (UroPartners, AUS, AUA, SU, and Urologic Specialists of Northwest Indiana ) Full timeDescription: GENERAL SUMMARY The Claim Reconciliation Specialist is responsible for monitoring the claim reconciliation process and identifying issues and process improvement opportunities within the Mid-Revenue Cycle. The position is responsible for revenue leakage root cause analysis and resolution recommendations. This role supports the revenue cycle...
-
Revenue Reconciliation Analyst
1 month ago
Mechanicsburg, PA, United States Pennsylvania Health & Wellness Full timeYou could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. **Hybrid Position: 1 day in office per week*****Must reside within...
-
AML Investigator Senior
3 weeks ago
New York, NY, United States Flagstar Bank Full timeAn AML Senior Investigator is responsible for maintaining certain aspects of the Bank's ML/CFT program and assists in meeting and maintaining BSA/AML compliance requirements of the Bank. Complies with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act,...
-
Business Analyst
3 weeks ago
Tampa, FL, United States LTIMindtree Full timeAbout US:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...
-
Senior Payments Reconciliation Manager
3 weeks ago
New York, United States Raisin Full timeTeamThe Senior Operations Manager will lead the operational effectiveness of our payments reconciliation and deposit products ensuring seamless and reliable service for our customers. This role focuses on identifying and addressing operational gaps managing product configurations handling client escalations and overseeing payment and balance reconciliations....
-
Senior Payments
3 weeks ago
New York, United States Raisin Full timeTeam The Senior Operations Manager will lead the operational effectiveness of our payments, reconciliation, and deposit products, ensuring seamless and reliable service for our customers. This role focuses on identifying and addressing operational gaps, managing product configurations, handling client escalations, and overseeing payment and balance...
-
Senior Payments
3 weeks ago
New York, United States Raisin Full timeTeam The Senior Operations Manager will lead the operational effectiveness of our payments, reconciliation, and deposit products, ensuring seamless and reliable service for our customers. This role focuses on identifying and addressing operational gaps, managing product configurations, handling client escalations, and overseeing payment and balance...
-
Accounting Consultant
3 months ago
Hartford, CT, United States MassMutual Full timeThe OpportunityAs an Accounting Operations – Reconciliation Team member, you will have impact through key controls that provide reasonable assurance over underlying customer activity that is accurately recorded in our general ledger and Financial Statements for both monthly and quarter-end certifications. You will have the ability to participate in various...
-
Accounting Consultant
2 months ago
Springfield, MA, United States MassMutual Full timeThe OpportunityAs an Accounting Operations – Reconciliation Team member, you will have impact through key controls that provide reasonable assurance over underlying customer activity that is accurately recorded in our general ledger and Financial Statements for both monthly and quarter-end certifications. You will have the ability to participate in various...
-
Administrative Investigator
1 week ago
New York, United States City of New York Full timeCompany DescriptionJob Description Under the direction of the Director of Investigations and Trials, with wide latitude for the exercise of independent judgement, the Administrative Investigator will supervise a staff of investigators to identify, detect, and prevent violations of laws, rules, regulations, and code of conduct within the Department of...
-
Administrative Investigator
2 weeks ago
New York, United States City of New York Full timeJob Description Under the direction of the Director of Investigations and Trials, with wide latitude for the exercise of independent judgement, the Administrative Investigator will supervise a staff of investigators to identify, detect, and prevent violations of laws, rules, regulations, and code of conduct within the Department of Probation. This position...
-
New York, NY, United States Fidelity Investments Full timeFinancial Consultant If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a stable industry leader. Fidelity provides a business model with an existing client base and institutional feeders of business that is unmatched in the...
-
Investigating Attorney
1 month ago
New York, New York, United States City of New York Full timeJob Title: Investigating AttorneyJob Summary:The City of New York is seeking a highly skilled Investigating Attorney to join the Civilian Complaint Review Board (CCRB). As an Investigating Attorney, you will be responsible for investigating complaints of police misconduct, including racial profiling and biased policing.Responsibilities:Investigate complaints...
-
SMA Performance Reconciliation
3 weeks ago
Princeton, NJ, United States Pyramid Consulting, Inc Full timeImmediate need for a talented SMA Performance Reconciliation. This is a 06+months contract opportunity with long-term potential and is located in Princeton, NJ(Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-48387Pay Range: $40 - $42/hour. Employee benefits include, but are not limited to, health...
-
Senior Financial Reconciliation Specialist
2 weeks ago
New York, New York, United States City of New York Full timeExplore a dynamic opportunity at the City of New York as a Senior Financial Reconciliation Specialist. This challenging role requires meticulous attention to detail and excellent analytical skills.Key responsibilities include:Preparing financial reports for year-end audits, ensuring compliance with Comptroller's directives;Reconciling monthly bank statements...
