Salesforce Operations Specialist

3 weeks ago

Austin TX United States Atmosphere Full time

SalesForce Operations Specialist

About Atmosphere:

Atmosphere is the world’s #1 streaming service for businesses, offering 65+ channels of engaging, audio-optional TV. From news, sports and nature to viral videos, art and more, Atmosphere delivers fresh programming designed to elevate any business space. Our company was built from the ground up to create unparalleled value for advertisers and next-level entertainment for companies around the globe.

About this Role:

This is an opportunity to work with our Revenue Operations team to support the Platform & Ad Sales teams in our Salesforce CRM by managing leads, pipeline, and sales processes. This includes owning the venue procurement process, order management workflows, and ensuring that self-service device lifecycle functions smoothly & efficiently. The ideal candidate should be fluent in Salesforce administration, workflows, and comfortable functioning in an agile environment. They will enjoy learning, be a high function communicator, and are able to work on a small team across multiple business units to balance incoming requests to support the sales teams with identified feature enhancements.

Responsibilities:

  • Provide day-to-day administration and end-user support of Salesforce, including but not limited to managing user setup, profiles and roles; customizing objects, record types, page layouts, fields and formulas; and building automation where possible through the use of flows
  • Collaborate and work as a team with stakeholders, product, and software engineers to implement and troubleshoot new apps and systems
  • Create and maintain customized reporting and dashboards
  • Clean Records in Salesforce if errors are found
  • Assist platform and ads sales teams with day to day Salesforce tickets and questions
  • Create documentation for SOPs and best practices on Salesforce user operations
  • Data imports and exports for our various teams
  • Assist in the administration of other tools in our platform and ad sales software stack

Required Qualifications:

  • 1-2 years' Salesforce Lightning Sales Cloud experience
  • Experience with Salesforce reports and dashboards
  • Strong documentation and training skills
  • Able to quickly understand complex technical problems
  • Excellent communication, interpersonal, analytical, troubleshooting, and problem-solving skills

Compensation and Benefits:

  • Company Equity
  • Competitive insurance plans
  • Company 401(k) with employer matching

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