Director (Collections Analytics & Insights), Collections Strategy
2 days ago
CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, New York, United States of America Req #9603
Friday, October 18, 2024
Position Summary:
CardWorks is a consumer finance lender and servicer, and a people-centric, compliance-focused organization enabled by data and technology. At CardWorks, our mission is to provide customized and compliant servicing and asset management to our clients to produce their desired end-customer experience.
As Director, Collections Analytics & Insights, you will join the Collections Operations team, playing a critical leadership role in deepening analytical insights and measuring desired results that support and drive critical collections strategy decisions.
Essential Functions:
- Own, design, maintain, validate and refine collections operations measurement in collaboration with Ops BU leaders, Strategy and Technology.
- Define best practices and lead the cadence and outputs for the Collections analytics roadmap and associated planning.
- Document and maintain planning parameters, variables, drivers, assumptions, data sources, queries, and logic/algorithms for models.
- Report and monitor trends of key performance drivers (e.g., volume, segmentation, payment) and productivity KPIs (e.g., production per FTE, unit cost).
- Structure and conduct ongoing analyses and “what-if” scenarios, and make recommendations to optimize service level, operational efficiency, customer and agent experience.
- Prepare monthly, quarterly, and annual performance forecast vs. budget variance summary and support other management reporting needs on strategy and associated financial outcomes.
- Present data and facilitate effective model interpretation and business decision-making.
- Support collection strategy initiatives, e.g., BPO, agent, portfolio segmentation and technology measurement.
- Support collections strategy analytics-related data initiatives to acquire, integrate, define and standardize higher-quality data from sources like DWH, telephony/contact center platforms and snowflake.
- Streamline, automate and optimize workforce planning processes, inputs, and outputs with innovative tools and advanced statistical methodologies.
Minimum Education and Experience:
- Bachelor’s Degree in engineering, analytics, quant or related field required, master’s degree preferred.
- 7+ years of experience in credit card analytics, insights and optimization preferred.
- 2+ years of experience in collections analytics in a financial services organization preferred.
Summary of Qualifications:
- Advanced proficiency in PowerPoint, Excel, SQL/Python, Data Visualization (e.g., DOMO, PowerBI), Process Flow tools (e.g., LucidChart, VISIO), Project Management tools (e.g, JIRA), team collaboration tools (e.g., MS Teams) and SAS/Cloud data experience.
- Working knowledge in advanced statistical methodology and modeling is highly preferred.
- Knowledge of industry best practices and trends in collections strategy and associated analytics is preferred.
- Solid understanding of core collections metrics, drivers, and related customer behaviors (in consumer lending/credit card service industry preferred).
- Superior problem-solving (both conceptual and analytical) skills with a strong ability to compile, analyze data, synthesize insights and make recommendations to a wide group of stakeholders.
- Excellent leadership to challenge the status quo, facilitate changes and collaborate with cross-functional teams.
Eligibility Requirements:
In order for an internal applicant to be considered for an open role, the following criteria must be met:
- The applicant must be in their current position for a minimum of six (6) months.
- The applicant’s current manager must be made aware regarding their interviewing status before a department interview takes place, following TA’s initial interview.
- The applicant must not have been issued a documented verbal warning, formal written warning or suspension from work in the past 3 months. For those warnings that extend beyond 3 months, only the first 3 months of the corrective action would make them ineligible.
Exceptions to the above criteria can only be made with the approval of the current Business Unit (“BU”) Leader (“BUL”) and respective HRBP for the area.
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.
#J-18808-Ljbffr-
Orlando, FL, United States CardWorks Servicing, LLC Full timeDirector (Collections Analytics & Insights), Collections Strategy CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, Florida, United States of America ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, Pennsylvania, United States of America ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of...
-
Lake Mary, FL, United States CardWorks Servicing, LLC Full timeDirector (Collections Analytics & Insights), Collections Strategy CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, Florida, United States of America ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, Pennsylvania, United States of America ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of...
-
Boston, MA, United States Vertex Pharmaceuticals Incorporated Full timeJob Description Vertex is seeking to hire a Director, Access Strategy Analytics & Insights within the U.S. Market Access (USMA) department, who will be a key contributor in the Data & Analytics (D&A) Center of Excellence (COE) team. The role requires strong D&A experience as well as deep subject matter expertise of value & access strategies, with an...
-
Director of Insights, Analytics and Forecasting
1 month ago
Cambridge, MA, United States Analytic Recruiting Inc. Full timeDirector, Insights and Analytics - Neuroscience OR Rare DiseasesOur client is a leading pharmaceutical company seeking a Director, Insights and Analytics. As the key partner to commercial and marketing leadership, you will help identify & address the most important business problems facing the franchise via insights and analytics. This employee will define...
-
Director of Insights, Analytics and Forecasting
4 weeks ago
Cambridge, MA, United States Analytic Recruiting Inc. Full timeDirector, Insights and Analytics Neuroscience OR Rare DiseasesOur client is a leading pharmaceutical companyseeking a Director, Insights and Analytics. As the key partner to commercial and marketing leadership, you will help identify & address the most important business problems facing the franchise via insights and analytics. This employee will define and...
-
VP/Managing Director of Operations
4 days ago
Salt Lake City, UT, United States OneMain Financial Full timeWe are seeking a Managing Director of Operations to join our Collection leadership team. The candidate will build a team responsible for the Collections Business Strategy Execution across OMF Loans, Auto Finance, Credit Card, and Point of Sale. In the Role Strategic Leadership: Partner with multiple Analytics Teams, Finance Partners, Product owners and...
-
Director, Insight
1 day ago
San Francisco, CA, United States Pacira BioSciences, Inc. Full timeAbout Pacira Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing solutions...
-
Director of Collections and Engagement
2 days ago
Santa Fe, NM, United States Association of Academic Museums & Galleries. Full timeDirector of Collections and Engagement – The Georgia O’Keeffe Museum Organization Overview The Georgia O’Keeffe Museum, in Santa Fe, New Mexico, opened to the public in July 1997, eleven years after the death of its namesake artist. A visit to the O’Keeffe Museum offers insight not only into the artist’s paintings, but also her creative process as...
-
Senior Director, Commercial Insights
1 day ago
Cambridge, MA, United States Nuvalent, Inc. Full timeSenior Director, Commercial Insights & Analytics The Company: With deep expertise in chemistry, Nuvalent is working to create selective medicines designed with the goal to address the needs of patients with cancer. Nuvalent is an exciting early-stage company, bringing together experienced scientists and industry veterans with a proven track record in drug...
-
Sr Director, Analytics
4 weeks ago
Cambridge, MA, United States Analytic Recruiting Inc. Full timeSr Director, Insights & AnalyticsLeading pharma company is seeking a Sr Director, Insights and Analytics to support the Neuropsychiatry or Alzheimer's franchise by defining and evaluating brand performance, enabling data-driven decisions, and proactively delivering actionable insights. Responsibilities include insights and analytics, including primary...
-
Manager, Zoology Collections and DNA Lab
1 day ago
Cincinnati, OH, United States The Society for the Preservation of Natural History Collections. Full timeThe statements below reflect the general details considered necessary to describe the major responsibilities of the identified position and are not to be construed as a detailed description of all the work requirements that may be inherent in the job. An asterisk (*) indicates that this is an essential function of the job as outlined in the American with...
-
Director, Portfolio Strategy
2 days ago
Morristown, NJ, United States Taylor Strategy Partners Full timeDescription The Director of Portfolio Strategy will report to the Portfolio Marketing and Operations Head and will work in close collaboration with brand, sales, and partners to define portfolio strategies and tactics. You will be responsible for developing and leading the execution of the portfolio marketing strategy to develop a unique cross-brand...
-
Sr. Director of Customer Insights
1 day ago
Cambridge, MA, United States EPM Scientific - Phaidon International Full timeSr. Director, Customer Insights & Analytics Boston, MA (Hybrid) - 3 day a week on-site requirement I am partnered with a large biotech company looking for an analytical problem-solver to support the company's Alzheimer's franchise by providing data-driven insights to guide brand strategy . You will partner with the North American Leadership team to...
-
Milwaukee, WI, United States Medical College of Wisconsin Full timeDirector of Billing Collections and Reimbursement Requisition ID #: 34857 Job Category: Administration/Management Employment Type: Full Time Experience Level: Director City, State: Milwaukee, WI Work Location: Research Park Center Department: Clinical Practice Services Education: Bachelors Degree Position Description: We’re looking for those...
-
Director of Analytics
1 day ago
Edmond, OK, United States Life.Church Full timeAre you passionate about transforming data into actionable insights? Are you an avid user of The Bible App? Are you a visionary leader who thrives on navigating the intersection of data science, technology, and business strategy? We are seeking a dynamic Director of Analytics to drive innovation and excellence in our data-driven decision-making processes....
-
Senior Collections Specialist
4 weeks ago
Washington, DC, United States Buchanan Legal Professional Services Full timeA top-rated global law firm is seeking a Senior Collections Specialist to oversee timely client collections within a supportive, collaborative environment. The role demands a highly organized, customer-focused professional with strong financial management skills who can maintain positive client relationships while ensuring timely collections. The Senior...
-
Collections Manager
4 weeks ago
Enfield, CT, United States Creative Financial Staffing Full timeCollections Manager - Drive Financial Success with Us!An established client in Hartford is seeking a motivated Collections Manager to join their team. The Collections Manager will play a critical role in managing the collections process, resolving outstanding balances, and improving the company's cash flow. We're looking for someone who is analytical,...
-
, IL, United States Allergan Full timeCompany Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and...
-
Director of Sales Insights
1 day ago
New York, NY, United States Flowcode Full timeQualifications Bachelor's degree in marketing, mathematics, business administration or a related field Mastery of excel, comfortable in SQL Experience with B2B2C and an understanding of how to sell to marketers through the lens of the consumer Track record of using ROI and other data analytics in your marketing presentations Data-obsessed and constantly...
-
Collections Manager
4 weeks ago
Hartford, CT, United States Creative Financial Staffing Full timeCollections Manager - Education SectorCFS is searching for an experienced Collections Manager to lead our clients student billing and collections department. This role is crucial in overseeing the management of student accounts, with responsibilities that include billing, collections, and account reconciliations. The Collections Manager will handle sensitive...
