AppleCare Service Supply Continuity Engineer

1 day ago


Sunnyvale CA United States Apple Inc. Full time
AppleCare Service Supply Continuity Engineer

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

AppleCare Engineering is seeking an experienced engineer who enjoys a variety of technical challenges to help maintain ongoing service supply for customers while maintaining the high quality standard Apple is known for. This role also includes defining technical strategies that ensure optimal financial and environmental efficiency of Apple service and Refurb operations. This will periodically require quick and creative solutions to ad-hoc changes in the global supply chain. This role requires communicating effectively with a wide range of partners from both technical and non-technical backgrounds. You will work closely with internal teams across product design, environmental, product operations, and AppleCare to define efficient, high quality, and environmentally sound engineering requirements.

Description

The Service Supply Continuity Engineer will define technical strategy and drive ongoing improvements for specific product line(s) in Apple’s service module supply chain. You will join a team of engineers covering a broad range of technical disciplines across all product lines.

Responsibilities include:

  1. Define technical requirements for reclaim or refurbishment of material within quality targets.
  2. Document technical criteria for customer Trade-in units in line with overall sales/marketing goals.
  3. Evaluate and refine technical guidelines for supply chain optimization including test coverage, cosmetic specs, repair processes, and packout procedures.
  4. Support ad-hoc material shortages as needed. Develop innovative solutions to unique problems to minimize or eliminate any delay in customer repairs.

Minimum Qualifications

  • Bachelor's degree in Hardware, Engineering or Computer Engineering field.
  • 5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing or service environment.
  • Exceptional focus on the customer experience.
  • Experienced in documenting operating procedures and technical guidance.
  • Ability to work independently.
  • Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority.
  • Effective communicator in both spoken and written forms; sharp interpersonal skills and ability to communicate across varied audiences.

Preferred Qualifications

  • Masters or PhD in Engineering or Technical degree field.
  • 7+ years of experience in a related field or industry.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $122,300 and $227,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

#J-18808-Ljbffr

  • Sunnyvale, CA, United States Apple Full time

    AppleCare Service Supply Continuity Engineer Sunnyvale, California, United States Operations and Supply Chain The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do,...


  • Sunnyvale, CA, United States Apple Inc. Full time

    AppleCare BPR Manager, AppleCare Supply Chain & Logistics Portfolio Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft...


  • Sunnyvale, United States Apple Full time

    Service Demand Planner, AppleCare Sunnyvale, California, United States Operations and Supply Chain Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at...


  • Sunnyvale, CA, United States Apple Full time

    Channel Service Planner, AppleCare Sunnyvale, California, United States Operations and Supply Chain Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at...


  • Sunnyvale, CA, United States Apple Inc. Full time

    AppleCare Service Support Program Manager Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The people here at Apple don’t just craft products - they build the kind of...


  • Sunnyvale, United States Apple Full time

    Apple is a place where extraordinary people do their best work together. We work diligently to create products and experiences people once couldn’t have envisioned. If you’re excited by the idea of making a real impact on Apple’s service channel then Service Channel Project Management could be the place for you. Our team features an open and...


  • Sunnyvale, United States Apple Inc. Full time

    Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of balanced...


  • Sunnyvale, United States Apple Full time

    Sr. Training Development Manager, AppleCare Sunnyvale, California, United States Corporate Functions The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of these people that supports the innovation that runs through everything we do, from amazing technology to...


  • Cupertino, CA, United States Apple Inc. Full time

    AppleCare Strategic Quality Process Improvement Program Manager Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products -...


  • Sunnyvale, CA, United States DoorDash USA Full time

    About the Team Come help us build the world's most reliable on-demand logistics engine for delivery! We are bringing on a talented Machine Learning Engineer to help us build the Dasher Acquisition, Mobilization, and Pay systems that power DoorDash's three-sided marketplace of Consumers, Merchants, and Dashers. The Dasher Supply team works to ensure that...


  • Sunnyvale, CA, United States Apple Inc. Full time

    Engineering Manager, Diagnostics & Repair Architecture Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build...


  • Canton, OH, United States The Timken Company Full time

    What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to...


  • Sunnyvale, CA, United States Apple Full time

    Product Designer, Design Systems Sunnyvale, California, United States Support and Service Imagine what you could do here. Contribute your expertise to redefining the software that supports customers around the world. The AppleCare Digital Team is seeking a Product Designer with experience in design systems. Join us to scale design standards and patterns...


  • Cupertino, CA, United States Apple Full time

    Operations Reliability Engineer Cupertino, California, United States Operations and Supply Chain Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at...


  • Sunnyvale, CA, United States Apple Inc. Full time

    Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the...

  • Software Engineer

    2 days ago


    Cupertino, CA, United States Apple Inc. Full time

    Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The tvOS Software Team creates solutions for the home, from building incredible movie watching experiences to building...


  • Sunnyvale, CA, United States Type 1 Ventures Full time

    Target start date: Immediately . Relocation provided. We are at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. As we transition from R&D to full-scale manufacturing, we seek an experienced Head of Service Engineering. We are currently...

  • Supplier Engineer

    3 weeks ago


    Sunnyvale, CA, United States TalentBurst Full time

    Job Title: Supplier Engineer (Component Engineer II) Location: Sunnyvale, CA - Onsite Duration: 12 Months W2 Preferred (No Sponsorship Required) Job Description: Primary Function of Position: The mission of Supplier Engineering is to build a world-class supplier network for our products that can ensure continuity of supply, scale to support demand,...


  • Sunnyvale, CA, United States Amazon Full time

    Service Manufacturing Test Engineer, Reverse Logistics (RL) Identyfikator pracy: 2769274 | Amazon.com Services LLC Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of...


  • Sunnyvale, United States Diverse Lynx Full time

    Looking for a senior person with overall 15+ Years of experience 1. Supply Chain Management: Inventory Management/Manufacturing/Logistics Operations 2. Data Engineer skills with design of data model for supply chain management Experience 3. Independent thinkers and lead of Projects 4. Business Analysis skills and strong problem-solving skills Diverse Lynx...