Senior Manager, Digital Quality Engineering

Job Number 24126016
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
 JOB SUMMARY

The Quality Assurance team within Digital is responsible for the delivery of large, high-impact initiatives, projects, enhancements, and hotfixes/maintenance for branded digital assets on the web, mobile app, and API platforms. The Senior Manager, QE – Data Analytics leads Data needs within the Digital QA organization. Primarily, the role will use business intelligence analytics embedded within the Digital Products to build and maintain a data analytics driven strategy to identify trends and patterns that will guide the Automation and Manual QA testing strategy for maximizing test coverage based on commonly used end-user interactions. In addition, defines, leads, and delivers the Test Data Management strategy and solutions for the QA team’s test data needs.

 

This position manages change throughout the Software Development Lifecycle (SDLC) to address immediate and unexpected needs. The Senior Manager, QE – Data Analytics will manage to the roadmaps for enterprise work, creating robust reporting of initiatives status & strategies, releases and providing key business stakeholders with initiative, release and workflow communication tools for executive management and will work closely with Product Owners, QA disciplines and IT to ensure synergy between Digital and dependent channel teams. This role will communicate with channel partners to ensure alignment, initiative status and exposure of release information. This role manages the workload of others.

 

CANDIDATE PROFILE 

Education and Experience 

• 4-year degree from an accredited university in Computer Sciences, Data Science, Statistics, related field.
• 6+ years’ experience in a Data Science/Analyst role in a Software Quality Engineering environment with experience defining and delivering Use cases, user profiles and Test Data Management strategy for large scale business transformational initiatives.
• Experience constructing data sets to analyze, inform, identify trends, and support Testing and Stakeholder needs.
• Experience with data visualization tools (e.g., Tableau, Power BI, etc.) 
• Experience leading and supporting relevant governance reviews and audits across product squads.
• Experience with software development and management tools like JIRA, CA Agile, Zephyr 
• Subject matter expert for enterprise-wide Data and Use Case Strategy and Development efforts using various tools and technologies.
• Strong analytical skills with experience in data analysis tools (e.g., SQL, Python, etc.).
• Proven hands-on experience in designing and developing large scale test data management strategy User Profile strategy to support multiple product teams for Web, Mobile (iOS and Android) and API products. 
• Proven hands-on experience in implementing best practices using GenRocket, LambdaTest, K2View or similar enterprise TDM tools. 
• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity, both from project and technology perspectives. 
• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity.
• Proficiency in AI/Gen AI tools and techniques (e.g., machine learning, natural language processing).
• SAFe Agile experience with ability to understand business requirements and derive test strategy with Automation First mindset.
• Must possess excellent communication skills.
• Experience managing a distributed team including FTEs and External Partner resources.

Preferred

• Experience championing Test Data Management and User Profile modeling for Test Driven development, BDD practices to champion test automation, DevOps and TestOps at all levels
• Certification in AI/Gen AI or related technologies
• Knowledge of React, AWS basics, HTML, CSS, JavaScript 
• Knowledge of CI/CD tools like Jenkins, Harness.io, Kafka 
• Experience with virtualized products/services/solutions
• Knowledge of test automation concepts such as keyword and autonomous driven framework.

 

 

CORE WORK ACTIVITIES 

Maintaining Goals

• Consistently work with the business, QE, Product Owners, and Developers to understand testing requirements, defect data collection processes and objectives in order to drive the Test Data Management/Use Case/User Profile [TDM/UC/UP] strategy.
• Optimize the TDM/UC/UP models to maximize the efficiency and quality of Digital’s test strategy in support of Digital revenue and room night goals.
• Utilize GenAI tools and techniques to analyze historical defect data and identify patterns, trends, and insights.
• Use GenAI tools to perform predictive analysis and share real time trends and metrics with QE and stakeholders. 
• Predict potential defect-prone areas based on Data insights and recommend more focused strategies.
• Proactive planning and analysis of business analytics data to guide and define software testing and test data strategy for product delivery.
• Consistently partners at the program level to review QA metrics, identify gaps, opportunities, at the process, standards, and governance, testing strategy and resource needs level.
• Leading geographically dispersed teams while being sensitive to all cultures and norms
• Optimize, Automate, and maintain the delivery of User Profile Modelling/Use Case Strategy across Digital Channels
• Optimize, Automate, and maintain the delivery of Digital QA (Functional and Automated) test data needs across Digital channels. 
• Track and measure the effectiveness of Gen/AI driven defect prediction and test case analysis to build a framework for continuous improvement of our models and processes.
• Review business intelligence and collaborate with the business, QEs, and Dev to refine predictive model.
• Focus on the optimization of test cases and enhanced release predictability with proactive defect analysis.
• Stay up to date on advancements in GenAI, next generation data modelling trends & tools and their application in software testing.

 

Managing Work, Projects, and Policies

• Ensure Test artifacts are consistent and of the right quality.
• Balance maximizing test coverage while minimizing risk so that key business flows and projects have a clear path to production without risk from lesser priority cases.
• Meet with program teams, product owners, and business expert leads to understand current priorities and work plans to ensure alignment to ensure adequate TDM/UC/UP support leading to quality releases.
• Manage to platform roadmaps, including executive roadmap depicting all items going to market across Digital channels from a release and data integrity perspective.
• Manage initiative communications and any escalation of risks.
• Communicate and negotiate with key IT stakeholders to map dependencies to ensure alignment of other infrastructure work.
• Lend support to other Channel product development efforts as needed.

 

Additional Responsibilities 

• Using best practices, gatekeeping our Quality standards and best practices to ensure efficient, effective testing for initiatives, enhancements, releases, and regression testing across all our supported channels with Automation first mindset.
• Recommending improvements as necessary to our standards and best practices 
• Defining quality metrics, gathering, and analyzing the data to implement the process improvements based on analysis results.
• Upholding Marriott’s culture that is committed to quality, Championing and using test driven development and repeatable processes through SDLC. 
• Enforcement of an existing process to test all releases that include automation into the software building, testing, and releasing process.
• Development & review of Integration, regression test plans to perform measures and certify the product quality.
• Communicates across teams, disciplines, and levels to maintain the flow of information during the path to production.
• Performs other reasonable duties as assigned by manager.
• Provide timely feedback on resources performing functional work.
• Escalate issues to the manager as they occur.
• Maintain vendor relations. Connect with the vendor partners often to review performance of the team.
• Tracking time and reporting up to leadership as needed.

 

Managing and Conducting Human Resources Activities

• Interviews and hires employees.
• Promotes the fair and equitable treatment of employees.
• Facilitates regular, ongoing communication in department (e.g., staff meetings) while being sensitive to various time zone requirements.
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings, and models desired service behaviors in all interactions with customers and employees.
• Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
• Solicits employee feedback.
• Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs), and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team, as necessary.
• Identifies talents of direct reports and their teams and assists with their growth and development plans.

 

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 

• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability 

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension – Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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