Senior Mortgage Default Manager

2 weeks ago

Cincinnati OH United States Fifth Third Bank Full time
Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Provides the leadership, strategy, staffing, review and motivation to inspire the Fifth Third Vision needed to control losses, expenses, delinquency and to produce maximum recoveries and income required to meet or exceed corporate objectives and increase shareholder equity for Mortgage Collections. Provides leadership to collections team so overall departmental customer service and productivity goals are met or exceeded. Focuses on resolving collection issues in a customer centric manner. Handles moderate to complex issues. May be tasked with managing various aspects of the collection process.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Responsible for leadership of mortgage collections department, leading a cross functional team or teams.
  • Plans, Assigns, and Monitors workflow to maintain optimum efficiency and effectiveness, handling complex customer or service issues to provide best in class service expectations.
  • Leads diverse Group performing a multitude of production duties for both secured and unsecured products.
  • Reviews operational procedure recommendations and approves changes to improve productivity.
  • Inspects processes and Identifies risk exposure to the Bancorp and Reviews department and bank processes, procedures, and policy recommendations, approving changes to ensure proper Controls are in place.
  • Develops management practices or strategies to improve Bancorp results in alignment with compliance.
  • Works with investors, insurers, and Regulatory agencies to Meet and exceed all requirements.
  • Partners with internal quality groups to Meet and exceed all expectations and Prepares action plans if performance is below expectations.
  • consistently Meets or exceeds financial or production targets as defined by senior management.
  • accountable for quality Monitoring and Assessment results.
  • acts as lead person on all compliance matters and Works with internal and external auditors.
  • Handles highly escalated interactions with Customers and employees.
  • Responds to questions from Customers and internal staff members in accordance with core values and assures the complaint tracking database is current and open issues resolved.
  • Responsible for developing strong partnerships with stakeholders such as business Controls, Legal, compliance, etc.
  • Evaluates employee performance on a daily basis, providing counseling and guidance monthly.
  • Leads culture in developing an overall training path to meet the needs of the department and ensures training issues are identified and remedial steps implemented to ensure staff is adequately trained.
  • Leads the establishment of employee, area or department productivity and financial goals.
  • Administers all human resource policies and procedures in a fair and consistent manner.
  • Performs any other duties as assigned.SUPERVISORY RESPONSIBILITIES:Responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talentpooltoensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
    • High school diploma required. Bachelor's degree preferred.
    • Minimum 5 years of collections or equivalent work experience required
    • Minimum 5 years management experience required
    • Excellent verbal and written communication skills.
    • Advanced experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
    • Leadership skills, Initiative, a detail orientation, strong analytical skills, and decisive decision-making skills.
    • Ability to display commitment as a role model for Change management and Utilizes collaborative approach to identify and recommend solutions to issues.
    • Ability to work in a team environment, presenting a Professional image and commanding the respect of staff, peers, and senior management.
    • Displays strong Executive presence with Ability to work with all levels of the organization including senior leadership.
    • Advanced knowledge of loan collection policies, procedures, and activities.
    • Advanced knowledge of collection laws, regulations, principles of credit lending, and risk management.
    • Utilizes a large degree of independence and problem solving with Ability to multi-task and be flexible.
    • Manages the formulation and implementation of changes in policies and procedures that impact not only the collection department but other areas within the organization as well.
    • Leads Change management within the department.Senior Mortgage Default ManagerLOCATION -- Cincinnati, Ohio 45227Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Senior Mortgage Default Manager

    2 weeks ago

    Cincinnati, Ohio, United States Fifth Third Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Mortgage Default Manager to join our team at Fifth Third Bank. As a key member of our collections department, you will be responsible for leading a cross-functional team to achieve maximum recoveries and income while controlling losses and expenses.Key ResponsibilitiesLead a team of...

  • Senior Mortgage Originator

    6 days ago

    , FL, United States Envoy Mortgage Full time

    Job SummaryWe are seeking a highly skilled and motivated Senior Mortgage Originator to join our team at Envoy Mortgage. As a key member of our mortgage lending team, you will be responsible for originating and processing residential mortgage loans, generating leads, and providing exceptional customer service to our clients.Key ResponsibilitiesPromote Envoy's...

  • Senior Mortgage Originator

    6 days ago

    , CA, United States Envoy Mortgage Full time

    Job SummaryWe are seeking a highly skilled and experienced Loan Originator to join our team at Envoy Mortgage. As a Loan Originator, you will be responsible for originating residential mortgage loans and generating leads to increase production. You will work closely with realtors, builders, past clients, and referral partners to provide strong communication...

  • Default Manager

    2 weeks ago

    Raleigh, NC, United States Local Government Federal Credit Union Full time

    Description: CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we...

  • Senior Closing Manager

    6 days ago

    , GA, United States Silverton Mortgage Full time

    Senior Closing Manager Job DescriptionSilverton Mortgage is seeking a highly skilled Senior Closing Manager to join our team. As a key member of our Closing Department, you will be responsible for overseeing the performance and pipeline of the team, ensuring compliance with regulations, and driving customer satisfaction.Key Responsibilities:Manage and...

  • Senior Closing Manager

    7 days ago

    , GA, United States Silverton Mortgage Full time

    Senior Closing Manager Job DescriptionAt Silverton Mortgage, we're seeking a highly skilled and experienced Senior Closing Manager to join our team. As a key member of our Closing Department, you'll play a critical role in ensuring the smooth operation of our loan closing process.Key Responsibilities:Manage and supervise a team of closing professionals,...

  • Mortgage Account Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Fifth Third Full time

    Position Overview:We are seeking a dedicated Mortgage Account Specialist to manage and resolve delinquent mortgage accounts. This role is essential in maintaining the integrity of our lending processes and ensuring customer satisfaction.Key Responsibilities:Engage with customers who are behind on payments to find viable solutions for their mortgage...

  • Mortgage Account Specialist

    1 month ago

    Cincinnati, Ohio, United States Fifth Third Full time

    Position: Mortgage Account SpecialistWe are seeking a dedicated Mortgage Account Specialist to enhance our collections team. This role is essential in ensuring effective management of mortgage accounts and providing solutions for customers facing challenges.Position Summary:Standard working hours are Monday to Friday, with occasional Saturday...

  • Senior Mortgage Financial Analyst

    3 weeks ago

    Cincinnati, Ohio, United States Federal Home Loan Bank Full time

    Job SummaryWe are seeking a highly skilled Senior Mortgage Financial Analyst to join our team at the Federal Home Loan Bank. As a key member of our mortgage finance team, you will be responsible for providing advanced level of quantitative and financial analysis, modeling, assessment, research, and monitoring of credit risk management, pricing, mortgage and...

  • Senior Mortgage Financial Analyst

    2 weeks ago

    Cincinnati, Ohio, United States Federal Home Loan Bank Full time

    Job SummaryWe are seeking a highly skilled Senior Mortgage Financial Analyst to join our team at the Federal Home Loan Bank. As a key member of our department, you will be responsible for providing advanced level of quantitative and financial analysis, modeling, assessment, research, and monitoring of credit risk management, pricing, mortgage and housing...

  • Senior Mortgage Financial Analyst

    2 weeks ago

    Cincinnati, Ohio, United States Federal Home Loan Bank Full time

    Job SummaryWe are seeking a highly skilled Senior Mortgage Financial Analyst to join our team at the Federal Home Loan Bank. As a key member of our department, you will be responsible for providing advanced level of quantitative and financial analysis, modeling, assessment, research, and monitoring of credit risk management, pricing, mortgage and housing...

  • Mortgage Loan Originator

    2 days ago

    , CT, United States Jet Direct Mortgage Full time

    Mortgage Loan Originator OpportunityWe are seeking an experienced and skilled Mortgage Loan Originator to join our team at Jet Direct Mortgage. As a Mortgage Loan Originator, you will be responsible for originating and processing mortgage loans, working closely with clients to understand their needs and providing personalized service to ensure a smooth and...

  • Head of Commercial Mortgage

    3 weeks ago

    Hartford, CT, United States MassMutual Full time

    MassMutual is growing and with the evolution of the real estate markets, our real estate debt and equity investment portfolios continue to become more complex and more diverse in sourcing, management and exposures. The Head of Commercial Mortgage Loans will be responsible for developing investment strategies and overseeing the execution of investment...

  • Senior Mortgage Lending Professional

    3 weeks ago

    Litchfield, OH , USA, United States Civista Bank Full time

    Senior Mortgage LenderCivista Bank is seeking a highly skilled Senior Mortgage Lender to join our team. As a key member of our mortgage lending team, you will be responsible for originating first mortgage loans, promoting the Bank and its lending services to the real estate community, and identifying and serving the community's financial needs.Key...

  • Senior Mortgage Lending Professional

    3 weeks ago

    Litchfield, OH , USA, United States Civista Bank Full time

    Senior Mortgage LenderCivista Bank is seeking a highly skilled Senior Mortgage Lender to join our team. As a key member of our mortgage lending team, you will be responsible for originating first mortgage loans, promoting the Bank and its lending services to the real estate community, and identifying and serving the community's financial needs.Key...

  • Senior Mortgage Lending Professional

    3 weeks ago

    Litchfield, OH , USA, United States Civista Bank Full time

    Senior Mortgage LenderCivista Bank is seeking a highly skilled Senior Mortgage Lender to join our team. As a key member of our mortgage lending team, you will be responsible for originating first mortgage loans, promoting the Bank and its lending services to the real estate community, and identifying and serving the community's financial needs.Key...

  • Senior Mortgage Lending Professional

    3 weeks ago

    Litchfield, OH , USA, United States Civista Bank Full time

    Senior Mortgage LenderCivista Bank is seeking a highly skilled and experienced Senior Mortgage Lender to join our team. As a key member of our mortgage lending department, you will be responsible for originating first mortgage loans, promoting the Bank and its lending services to the real estate community, and identifying and serving the community's...

  • Senior Mortgage Lending Professional

    3 weeks ago

    Litchfield, OH , USA, United States Civista Bank Full time

    Senior Mortgage LenderCivista Bank is seeking a highly skilled Senior Mortgage Lender to join our team. As a key member of our mortgage lending team, you will be responsible for originating first mortgage loans, promoting the Bank and its lending services to the real estate community, and identifying and serving the community's financial needs.Key...

  • Senior Mortgage Lending Professional

    3 weeks ago

    Litchfield, OH , USA, United States Civista Bank Full time

    Senior Mortgage LenderCivista Bank is seeking a highly skilled Senior Mortgage Lender to join our team. As a key member of our mortgage lending department, you will be responsible for originating first mortgage loans, promoting the Bank and its lending services to the real estate community, and identifying and serving the community's financial needs.Key...

  • Senior Mortgage Lending Professional

    3 weeks ago

    Litchfield, OH , USA, United States Civista Bank Full time

    Senior Mortgage LenderCivista Bank is seeking a highly skilled Senior Mortgage Lender to join our team. As a key member of our mortgage lending department, you will be responsible for originating first mortgage loans, promoting the Bank and its lending services to the real estate community, and identifying and serving the community's financial needs.Key...