Tech Support Engineer

3 weeks ago


San Francisco CA United States Canva Full time

Join the team redefining how the world experiences design.

Canva is seeking a highly motivated IT/Tech Support Engineer to join our San Francisco team to support Canvanauts to do the best work of their lives It's more than tickets at Canva - you'll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team.

What you’d be doing in this role:

  • Provide on-site & remote tech support to Canvanauts at our San Francisco office (Financial District).
  • Support and troubleshoot all on-site Canva hardware devices including MacBooks, mobile devices, network infrastructure and video conferencing equipment.
  • Support management of USA Canva assets including maintaining accurate records, procurement, provisioning and management.
  • Support with the onboarding and offboarding of Canvanauts across the Americas.
  • Contribute to our global support model through responding to service requests through our service channels, with a focus on supporting users across the Americas.
  • Provide AV support for all Canva events in San Francisco / USA.
  • Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model.

Required Experience:

  • Proven experience (3-5+ years) in supporting MDM-managed Apple / Mac hardware within an enterprise environment.
  • Exceptional customer service skills with experience in supporting users on-site.
  • Experience in supporting or administering applications such as Canva, Google Workspace, Okta, Jira, Confluence, Slack and Zoom.
  • Experience in onboarding & offboarding employees, including access provisioning & de-provisioning and hardware delivery & collections.
  • Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers.
  • Experience managing hardware assets - including vendor engagement and management, maintaining asset records and hardware distribution.
  • Strong verbal & written communication skills, including contributing to user & technical documentation.
  • Ability to manage multiple, competing tasks & priorities with ease.
  • Experience working as part of a globally distributed team.

Where and how you can work:

This role is on-site at our San Francisco office.

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