Tech Support Engineer
3 weeks ago
Join the team redefining how the world experiences design.
Canva is seeking a highly motivated IT/Tech Support Engineer to join our San Francisco team to support Canvanauts to do the best work of their lives It's more than tickets at Canva - you'll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team.
What you’d be doing in this role:
- Provide on-site & remote tech support to Canvanauts at our San Francisco office (Financial District).
- Support and troubleshoot all on-site Canva hardware devices including MacBooks, mobile devices, network infrastructure and video conferencing equipment.
- Support management of USA Canva assets including maintaining accurate records, procurement, provisioning and management.
- Support with the onboarding and offboarding of Canvanauts across the Americas.
- Contribute to our global support model through responding to service requests through our service channels, with a focus on supporting users across the Americas.
- Provide AV support for all Canva events in San Francisco / USA.
- Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model.
Required Experience:
- Proven experience (3-5+ years) in supporting MDM-managed Apple / Mac hardware within an enterprise environment.
- Exceptional customer service skills with experience in supporting users on-site.
- Experience in supporting or administering applications such as Canva, Google Workspace, Okta, Jira, Confluence, Slack and Zoom.
- Experience in onboarding & offboarding employees, including access provisioning & de-provisioning and hardware delivery & collections.
- Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers.
- Experience managing hardware assets - including vendor engagement and management, maintaining asset records and hardware distribution.
- Strong verbal & written communication skills, including contributing to user & technical documentation.
- Ability to manage multiple, competing tasks & priorities with ease.
- Experience working as part of a globally distributed team.
Where and how you can work:
This role is on-site at our San Francisco office.
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