Director of Retail Banking

15 hours ago

American Fork UT United States Foothills Bank Full time
About The Role

Altabank, Division of Glacier Bank, is hiring a Director of Retail Banking in American Fork.

DUTIES AND RESPONSIBILITIES:

  • Lead the development and execution of retail banking strategies focused on achieving growth in deposits, loan products, and account balances, while managing cost of funds and optimizing profitability.
  • Provide strategic direction for the retail banking division, ensuring alignment with overall bank objectives and market conditions.
  • Drive the development and execution of a comprehensive sales strategy to enhance account acquisition, customer retention, and cross-selling opportunities across all retail banking channels.
  • Build and promote an excellent customer experience culture by embedding world-class service, relationship banking, and compliance into daily operations.
  • Manage, coach, and develop retail banking leadership teams, including direct reports, branch managers, personal bankers, and sales staff, to maximize productivity, engagement, and talent retention.
  • Establish performance goals and provide ongoing coaching and development to improve individual and team results.
  • Implement and oversee sales certification programs and performance-based coaching initiatives to foster a high-performance sales environment.
  • Oversee the performance and accountability of direct reports, ensuring branches meet or exceed goals related to sales, customer service, profitability, and compliance.
  • Ensure operational efficiency within all retail banking processes, overseeing daily branch operations, technology systems, and workflows to meet the bank’s business objectives.
  • Monitor and evaluate the performance of retail banking products and services, recommending enhancements or new offerings based on market trends, customer needs, and financial performance.
  • Develop and maintain compliance with all applicable state and federal regulations, ensuring adherence to policies and procedures such as the Bank Secrecy Act (BSA), Patriot Act, and other relevant guidelines.
  • Oversee consumer lenders for loan production, coordination with bank partners, and ensuring lending activities align with bank policies and risk management standards.
  • Utilize branch network and digital banking services to support organizational lending efforts and achieve sales goals.
  • Develop annual budgets and forecasts for the retail banking division, including targets for deposit growth, loan production, fee income, and operating expenses.
  • Analyze financial performance across branches and products, identifying opportunities to improve operational efficiency, optimize profitability, and achieve financial targets.
  • Lead initiatives to expand the bank’s market presence and customer base, through effective branch management and strategic business development activities.
  • Collaborate across business units, including digital banking, mortgage lending, and treasury services, to align retail banking with broader organizational goals.
  • Represent Altabank in the community and at industry events, strengthening relationships with local organizations and enhancing the bank’s reputation.

About You

QUALIFICATIONS:

  • Five to ten years of similar or related experience.
  • Four year college degree or combined education and related experience.

KNOWLEDGE, SKILL, ABILITY:

  • Detailed knowledge of retail banking employee management, sales, service, operations, products, digital banking strategies, consumer lending, and compliance.
  • Experience with branch profitability analysis and developing banking teams.
  • Change management.
  • The ability to motivate or influence internal or external senior to entry level professionals is a critical part of the job, requiring a significant level of influence and trust.
  • Demonstrates leadership and relationship management skills with superior ability to execute using influence, negotiation, and consensus building.
  • Ability to drive results in a statewide sales organization.
  • Strong strategic and analytical mindset.
  • Excellent coach and strong motivator; brings energy and enthusiasm to the team every day.
  • Team-oriented work style and be a consensus builder.
  • Polished and comfortable in all environments - Front line Retail Banking Team Member to Senior Management.
  • Self-starter with the confidence to deal effectively with a growth oriented Senior Management team as a team member.

WORK ENVIRONMENT:

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.


What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays.

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

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