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Field technician

4 weeks ago

Madison WI United States Optimum Sorting Full time

Optimum Sorting Inc is a distinguished and successful company specialized in developing, building and installing optical sorting machines. We deliver custom solutions to our international customers who are primarily active in the food industry. With our innovative technology we help our customers reduce their costs for their product processing but at the same time maintain an optimal product quality. Through Optimum Sorting’s continuous search for innovation and its corporation with reward winning research institutes through-out the world, it always has the latest detection technologies available to solve the most complex sorting problems.

We count on the expertise of our team of 90 employees, spread over 3 locations (Belgium HQ, the Netherlands and USA) and together with our strong agency network we want to be a reliable business partner for our customers by strongly focus on service, quality and high-tech solutions.

In order to support our growth plans in the United States we are currently looking for reinforcement for our serviceteam in. We’re hiring

Field service engineer Madison (Wisconsin) area

THE JOB

  • You’re responsible for installing, servicing and maintaining the equipment at our customer facilities according to the specifications. You will solve electrical, mechanical, software and sorter programming problems both at customer site, remotely by phone and by remote access to the equipment.
  • After installing the sorting machine you give technical training and education to your client on how to set-up the machine, use it and fix first line failures. You also give advice on how to maintain the machine.
  • You share your field experiences regarding bottlenecks and how to fix them with your service and engineering colleagues
  • You’re also responsible for the administrative processing of the work performed and you write work instructions if necessary
  • You report to the service coordinator

YOUR PROFILE

  • Work location

    you’ll be mostly servicing our customers located in Wisconsin as well as some interstate travelling to customers. Otherwise homebased.

  • Experience level

    preferably 3-5 years of experience as (service) technician (in which experience in machinery an asset is).

  • Diploma

    technical high school diploma or GED, associates or bachelor’s degree in a comparable mechanical or electronical field or equal by experience

  • Working hours

    flexible schedule in day shift (with relocation allowance)

  • Travel frequency

    about 140 days/year in the field (mostly regional travel but also international travel so passport required).

  • Languages

    English (excellent).

  • PC knowledge

    MS Office and Windows

  • Technical knowledge

    forklift certificate and/or welding diploma is a plus Electrical troubleshooting skills required (3-phase, 1-phase power, low voltage DC). Mechanical work experience necessary. Knowledge of reading electrical and mechanical drawings desirable. Experience with optics and lasers is a positive.

  • Characteristics

    communicative and client centered, analytical, problem solver, work independently, flexible and never lose your cool in stressful situations

THE OFFER

  • You’ll be working in a high-tech environment where quality is focus and where there is a lot of investment in R&D so your technical knowledge will always be up-to-date
  • Because of our wide variety of machine and the tailored solutions we offer your job is very versatile and technical challenging
  • You’re in direct contact with our customers so you’re thé face of our business
  • We offer you a dynamic and varied job with the freedom to give it your own spin
  • You’ll be working in a growing SME where we do not like to think in boxes and where there’s room for initiative
  • Our organization is characterized by informal contacts, a family atmosphere and an environment where change is central
  • Competitive market-based wage with health, dental and vision insurance, paid time off and sick pay as well as a comprehensive internal training program