ServiceNow ITOM Analyst

2 weeks ago


Quincy MA United States Mastech Digital Full time

Job Title: ServiceNow Analyst (ITOM)

Location: Quincy, MA (Remote but Local candidates preffered)

Start Date: 10/28/2024


Job Description:

  • Implement and support ServiceNow ITOM solutions, specializing in Event Management, Health Log Analytics (HLA), and AIOps.
  • Develop integrations with third-party tools to support ITOM event management and AIOps deployment.
  • Configure event/alert management rules and remediation workflows to reduce incident volumes.
  • Correlate alerts from various monitoring tools for a unified enterprise operations view.
  • Support operations teams in reducing alert noise and optimizing service restoration times.
  • Configure predictive AIOps and HLA to proactively address potential service impacts.
  • Enhance service availability and operational performance through automation and analytics.



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