Trainer II

1 month ago

Gilbert AZ United States Dish Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry's best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Job Duties and Responsibilities

The Trainer II delivers training and development programs designed to meet organizational needs for DISH TV Satellite Installation Technicians. The Trainer II is accountable for the successful on-boarding of new-hire technicians, so that they may exceed customer expectations for workmanship and service.

Key Responsibilities:
  • Partners with training management to identify specific opportunities and skills requiring employee improvement, such as, better understanding of policies, procedures, regulations, technologies and customer relations
  • Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops
  • Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials
  • Executes testing and evaluation procedures to be used at completion of courses
  • Conducts training sessions covering specified areas such as, satellite TV installation, on-the-job training, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband Internet installation and network security
    Skills, Experience and Requirements

    Education and Experience:
    • Bachelor's degree or one year of related experience preferred but not required

      Skills and Qualifications:
      • Ability to effectively interact with all levels of organizational staff
      • Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
      • Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment

        Visa sponsorship not available for this role

        Salary Ranges

        Compensation: $63,150.00/Year - $67,000.00/Year
        Benefits

        We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

        The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

        Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

        The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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