Manufacturing Infrastructure Support Technician

3 weeks ago

Louisville KY United States Saint-Gobain North America Full time

What’s the job?

The Manufacturing Infrastructure Support Technician position will join a new team dedicated to develop, support, maintain and troubleshoot problems related to the manufacturing IT / OT environments across the Saint Gobain North American facilities. This position will be responsible for regional implementation and maintenance of an IT infrastructure in compliance with standards developed by Saint Gobain Technology Services. The manufacturing IT infrastructure can be unique to each plant and business requiring a strong understanding of plant processes to avoid unnecessary interruption or downtime. In this role, traditional IT infrastructure skills will be leveraged to support OT and manufacturing 4.0 initiatives.


What will you do?

Administration and Support of Local Resources

  • Support, manage, develop, implement and troubleshoot all local data rooms remotely when possible and onsite as needed within a region.
  • Rack, stack and cable IT servers, storage and related equipment.
  • Install, configure and maintain IT systems and technologies including but not limited to:

MS Windows workstation and servers. Red Hat Linux servers, Storage appliances/SAN, Vmware. VEEAM, Veritas NetBackup, Lansweeper, CyberX industrial network monitoring, Palo Alto firewall rulesets, and HP/Aruba switches.

  • Track incidents using Service Now ITSM through completion and documentation stages
  • Troubleshoot and resolve incidents. Ensure managed infrastructure is monitored for uptime, capacity and utilization and proper handling of service requests (major or minor changes), their recording and the follow-up through implementation

Operations

  • Create, maintain and delete Active Directory user accounts and related security groups.
  • Monitor resource usage and follow up on system performance and alerts.
  • Participate in the change management process (planning, follow-up, approval) and incident management (technical escalation, closing).
  • Perform routine disaster recovery testing.

Customer Relations

  • Provide innovative ideas to the business in regards to Industrial digital solutions through knowledge sharing and industry trends.
  • Ensure that customer needs are taken into account in line with the strategy defined by DSI Group.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Build sustainable relationships and trust with customer through open and interactive communication.
  • Follow communication procedures, guidelines and policies.

Manufacturing IT Infrastructure Management

  • Consult with local and regional management in the design purchase and implementation of IT systems for the manufacturing network.
  • Deliver infrastructure that follows SGTS standards and security compliance requirements including the 28 Minimum Security Rules for Industrial and Logistics Systems (28 MSRs).
  • Manage manufacturing IT assets through the entire systems lifecycle.
  • Upgrade and replace non-standard IT infrastructure hardware and operating systems.


What do you bring?

  • Bachelor’s degree or relevant experience in the required field
  • 5+ years applicable work experience within IT and/or technical manufacturing experience is required.
  • Prior experience servicing internal customers in a large complex organization is required.
  • Certification or equivalent experience in one or more of the following technologies: VMware, Switching/Routing/Firewall, ITSM.
  • In depth understanding of manufacturing processes and technology is required.
  • Will occasionally require working outside of normal business hours. On-call availability 24/7 with cell phone coverage.


What are our perks?

We provide unique options to fit your unique lives Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

  • Excellent healthcare options: Medical, vision, prescription & dental
  • Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
  • Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
  • Tuition Reimbursement: Continuing education for every season of your career
  • Pet Insurance options: Insurance plan & prescription discount program for your furry friends
  • Employee Recognition Programs
  • PerkSpot: Our exclusive one-stop online discount marketplace
  • LiveWell: Rewarding you for living a healthy lifestyle


At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.


Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

  • Manufacturing Infrastructure Support Technician

    2 months ago

    Louisville, United States Saint-Gobain North America Full time

    What’s the job?The Manufacturing Infrastructure Support Technician position will join a new team dedicated to develop, support, maintain and troubleshoot problems related to the manufacturing IT / OT environments across the Saint Gobain North American facilities. This position will be responsible for regional implementation and maintenance of an IT...

  • Manufacturing Infrastructure Support Technician

    3 months ago

    louisville, United States Saint-Gobain North America Full time

    What’s the job?The Manufacturing Infrastructure Support Technician position will join a new team dedicated to develop, support, maintain and troubleshoot problems related to the manufacturing IT / OT environments across the Saint Gobain North American facilities. This position will be responsible for regional implementation and maintenance of an IT...

  • Manufacturing Infrastructure Support Specialist

    4 weeks ago

    Louisville, Kentucky, United States Saint-Gobain North America Full time

    Job OverviewThe Manufacturing Infrastructure Support Technician position will join a new team dedicated to developing, supporting, maintaining, and troubleshooting problems related to the manufacturing IT / OT environments across Saint-Gobain North American facilities.Key ResponsibilitiesAdministration and Support of Local ResourcesSupport, manage, develop,...

  • Quality Control Technician

    3 weeks ago

    Acworth, GA, United States Oldcastle Infrastructure Full time

    Job ID: 503256Non-ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers,...

  • Manufacturing Technician

    2 weeks ago

    Goleta, CA, United States PDS Full time

    SummaryWe have an opportunity for a Contract - Manufacturing Technician II for up to 6 months to join our team in Goleta, CA. This job will entail testing, modifying, reworking, and repairing of mechanical and or electronic assemblies.ResponsibilitiesFabrication and validation of flight hardware, including mechanical assembly, electrical assembly, and flight...

  • Manufacturing Technician

    4 weeks ago

    Louisville, United States Manpower Full time

    Job DescriptionJob DescriptionOur client in the medical manufacturing industry is seeking a Manufacturing Technician to join their team. As a Manufacturing Technician, you will be part of the production team supporting various departments. The ideal candidate will have good dexterity handling parts, pay close attention to detail, and exhibit the ability to...

  • Information Technology Support Technician

    3 weeks ago

    Raleigh, NC, United States GForce Life Sciences Full time

    Job Description: IT Regional Support TechnicianThe IT Regional Support Technician is an onsite, full-time position responsible for providing hardware and software support to engineering, manufacturing lines, and corporate users. This role involves utilizing best practices as defined by IT Support Services, Infrastructure, Security, and Network departments....

  • Maintenance Technician

    3 weeks ago

    Colfax, NC, United States Oldcastle Infrastructure Full time

    National Pipe & Plastics, a CRH company, is one of North America’s largest PVC pipe producers, serving the water and energy markets from two east coast locations in Endicott, NY, and Greensboro, NC. But we’re more than just a manufacturer. Our long history of exceptional customer service and product quality enables us to be a trusted and strategic...

  • Infrastructure Technician

    1 month ago

    Jacksonville, FL, United States Innova Solutions Full time

    A client of Innova Solutions is immediately hiring an Infrastructure Technician.Position type: Full-time - ContractDuration: 6+ monthsLocation: Jacksonville, FL & Orlando, FLAs an Infrastructure Technician, you will: Perform 75% cabling work (95% copper; 5% fiber) and 25% network tasks (Layer 1/Phy

  • Maintenance Technician

    2 weeks ago

    Colfax, NC, United States Oldcastle Infrastructure Full time

    National Pipe & Plastics, a CRH company, is one of North America’s largest PVC pipe producers, serving the water and energy markets from two east coast locations in Endicott, NY, and Greensboro, NC. But we’re more than just a manufacturer. Our long history of exceptional customer service and product quality enables us to be a trusted and strategic...

  • Maintenance Technician

    3 weeks ago

    Endicott, NY, United States Oldcastle Infrastructure Full time

    Job ID: 502723Non-Exempt National Pipe & Plastics, a CRH company, is one of North America’s largest PVC pipe producers, serving the water and energy markets from two east coast locations in Endicott, NY, and Greensboro, NC. But we’re more than just a manufacturer. Our long history of exceptional customer service and product quality enables us to be a...

  • Maintenance Technician

    3 weeks ago

    Endicott, NY, United States Oldcastle Infrastructure Full time

    Job ID: 502723Non-ExemptNational Pipe & Plastics, a CRH company, is one of North America’s largest PVC pipe producers, serving the water and energy markets from two east coast locations in Endicott, NY, and Greensboro, NC. But we’re more than just a manufacturer. Our long history of exceptional customer service and product quality enables us to be a...

  • Infrastructure Technician

    3 weeks ago

    Parshall, CO, United States TalentAmp Full time

    TalentAmp is looking for Infrastructure Technicians I & II for one of our clients in Parshall, CO. This is for a direct full-time, onsite opportunity.Requirements:Four (4) years of experience in computer/electronic systems hardware/software troubleshooting, maintenance, and repair AND one (1) Technical Certification in a discipline relevant to the role that...

  • Pharmaceutical Manufacturing Support Technician

    1 week ago

    Somerset, NJ, United States Joulé Full time

    Pharmaceutical Manufacturing Technicians - Several Shifts Available Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Are you a hardworking pharmaceutical manufacturing individual with a reliable work ethic, looking to align yourself with one of the best pharmaceutical companies...

  • Quality Control Manager

    3 weeks ago

    Buda, TX, United States Oldcastle Infrastructure Full time

    Job ID: 500380ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers,...

  • Quality Control Technician

    3 weeks ago

    Castroville, TX, United States Oldcastle Infrastructure Full time

    Job ID: 502633Non-ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers,...

  • Quality Control Technician

    3 weeks ago

    Castroville, TX, United States Oldcastle Infrastructure Full time

    Job ID: 502633Non-Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers,...

  • Manufacturing Engineer

    15 hours ago

    Louisville, United States O'Neal Manufacturing Services Full time

    Position Summary The Manufacturing Engineer will be the frontline technical support for the manufacturing plant by planning, directing, and coordinating manufacturing processes. The Engineer will drive key initiatives of safety, quality and delivery by utilizing various tools and program available to promote continuous improvements. Duties and...

  • Manufacturing Technical Support Agent

    2 weeks ago

    Washington, IN, United States System One Full time

    IT Systems Admin Support (Manufacturing) While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Summary - The Manufacturing IT Systems Admin Support will provide day-to-day plant systems support to plant and distribution center inventory control, warehouse...

  • Senior Manager of Infrastructure

    1 week ago

    Louisville, United States Henderson Scott US Full time

    The Senior Manager Infrastructure is critical to the management of the infrastructure operations Globally. You must be local to Louisville. Ideally south of it!Role ResponsibilitiesOversees technical leads and manages offshore teams within a managed services framework.Directs Server compute, virtualization, database and backup architecture decisions,...