Order Entry Specialist

2 weeks ago


Northbrook IL United States TEKsystems Full time
Job Title: Customer Service RepresentativeQualifications:

 1+ years of recent customer service and order entry

- Basic Microsoft Excel experience - very simple V-lookups. They will use v-lookup to match catalog items from the customer to company SKUs

- Basic computer skills and typing skills

- Outlook for Email

Job Description

- Handle inbound and outbound calls

- Provide customer support for created cases

- Address email requests from third-party case managers regarding reimbursements

- Manage a high volume of emails, 100+ a day from case managers

- Review master files to see if there are existing worked cases and reference case # and check # in Microsoft Excel

- Call customers directly for new cases and establish accounts for reimbursement

- Utilize strong customer service skills along with proficiency in Excel and Microsoft Outlook

- Ability to multi-task

- Work a hybrid schedule in the office Tuesday, Wednesday, Thursday, and remote Monday and Friday

- Contract position until the end of the year with potential for extension

- This is a new role in a new department; adjustments will be made over the contract period

Work Environment

Monday - Friday

Fully remote training and work to start. Hybrid is a potential as the contract progresses and space frees up in the office. Candidates must be in Illinois.

Hybrid schedule down the road potentially: in office Tuesday - Thursday, remote Monday and Friday

30 min unpaid lunch break

Hours/Shifts needed: All in CST time zone.

7-3:30pm

7:30-4pm

8-4:30pm

8:30-5pm


About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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