Team Member Relations Specialist

2 weeks ago

Home OfficeRemote MA, United States BJ's Wholesale Club Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Overview:

BJ’s Wholesale Club, a premier membership warehouse club operator with over 240 retail locations, 8 distribution centers, and a corporate home office, is seeking a dedicated Team Member Relations Specialist. This role is integral to fostering a positive work environment, promoting fair treatment of Team Members, and ensuring compliance with labor laws and company policies across our diverse workforce of over 34,000 Team members.

Key Responsibilities:

- Team Member Support: Serve as a point of contact for Team members and managers regarding workplace issues, providing guidance and support on Team member relations matters to promote a positive, productive, diverse and supportive working environment and culture.

- Conflict Resolution: Assist in resolving Team Member grievances and conflicts, ensuring a fair and consistent approach in line with company policies, processes and best practices.

- Policy Implementation: Support the implementation and communication of Team Member relations policies, procedures, and programs to ensure understanding and adherence across the organization.

- Investigations: Conduct initial intake into Team Member complaints, allegations of misconduct, and workplace issues, and assist with investigations by documenting findings and escalating as necessary.

- Compliance:  Ensure compliance with federal, state, and local employment laws and regulations, staying updated on legislative changes and advising on necessary policy adjustments.   Ensures that all policies and practices are enforced in a manner compliant with all applicable employment and other laws and regulations (e. g., FLSA, FMLA, ADA, Title VII, etc.).

- Data Management: Maintain accurate and confidential records of Team Member relations cases, ensuring timely documentation and resolution.   Implements policies and practices that ensure that adequate and accurate records are maintained relative to an employee’s ongoing behavior and relationship with the organization.

- May assist, coordinate or lead portions of small/simple projects.

Qualifications:

- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.

- Minimum of 3-5 years of experience in Team Member relations or human resources.

- Strong knowledge of employment laws, regulations, and best practices.

- Excellent interpersonal, communication, and problem-solving skills.

- Ability to handle sensitive and confidential information with discretion and professionalism.

- Strong organizational skills and attention to detail.

- Ability to build and maintain positive relationships with Team members at all levels.

- Maintains an excellent working relationship with peer specialists in the Legal and Human Resource function and utilizes these services on an ongoing basis

- Experience in a multi-location, large-scale retail or distribution environment is preferred.

- Professional certifications such as SHRM-CP, PHR, are preferred

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $59,000.00.

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