Monterey-Salinas - General Manager
1 week ago
- Act as the client's main point of contact and an extension of the client's internal teams.
- Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
- Oversee monthly client invoicing process.
- Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
- Manage rider communications through email and other media, and work with client's internal team to keep the internal rider-facing transportation information website up to date.
- Utilize technology platforms to monitor and optimize shuttle service and provide client data-driven recommendations to support efforts.
- Use Project Management skills to foster successful collaboration between teams and meet deadlines.
- Create and administer surveys to gather data to help improve rider satisfaction.
- Maintain a close collaborative relationship with the local operations team to ensure driver and fleet standards are being met.
- Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
- Weekly and monthly reporting to the client on service updates and performance.
- Meet with the client's transportation team weekly to collaborate on ongoing initiatives.
- Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
- Additional duties and responsibilities may apply.Skills Required and Physical Demands:
- 5 years of relevant experience in transportation demand management, customer service, or hospitality.
- Experience with Project Management in cross-functional environments.
- Ability to set goals and a proven ability to achieve job performance metrics.
- Excellent written and oral communication, interpersonal, and presentation skills.
- Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
- Ability to master and effectively use various technology platforms.
- Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation.
- Passion for alternative modes of transportation is a plusEducation and Qualifications:Hard Requirements:
- 5-10 years of relevant experience in transportation demand management, customer service, or hospitality.
- Bachelor's degree preferred in Marketing, Communications, Business, or another related field.EEOC:WeDriveU and National Express are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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