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Benefits Consultant, Small Group

1 month ago

Concord MA United States Innovo Benefits Group Full time

Remote/hybrid work schedule is supported, however, the consultant must reside in New England area to be able to travel to local clients as needed and quarterly staff meetings.

Overview

The Benefits Consultant will manage their own book of business consisting of clients that have under 100 employees. The Benefits Consultant will independently manage all account management responsibilities associated with the assigned client groups. The Benefits Consultant will also collaborate with our Account Management team on larger clients, providing support to their book of business through detailed analysis of benchmarking data, RFPs, maintenance of CRM and other databases, peer review, and participation in the renewal and implementation of new employee health and welfare benefit programs.

Account Management Responsibilities: 50%

  • Manage a book of business consisting of small to medium-sized clients (under 100 employees) in various industries.
  • Communicate directly with clients and their employees as the subject matter expert on the details of various insurance coverages, products, and services in the marketplace.
  • Prepare presentations and lead client, open enrollment, strategy, and other related meetings.
  • Obtain, organize, and analyze vendor proposals for various health and welfare plans, including medical, dental, vision, life, disability, etc.
  • Analyze and synthesize various carriers, plan designs, plan funding and employee contribution strategies.
  • Create and update benefit booklets and ensure client resources and communications are up to date for open enrollment or coverage changes.
  • Address ongoing benefits enrollment and claims issues as necessary & conduct and prepare benefits benchmarking analyses for clients.
  • Assist in client benefits technology implementations and ongoing support.
  • Overall responsibility for client retention and proactively developing and maintaining ongoing relationships with carriers and clients.
  • Strategize opportunities to continually enhance service to our clients through new services, cost control, technology, etc.
  • Review RFPs and insurance plan analyses, negotiate with carriers and recommend renewal actions.
  • Stay up to date and educated on industry trends and events, including all state and federal regulatory issues and communicate to clients as appropriate.
  • Maintain and ensure adherence to all plan rules, legal and regulatory compliance, reporting requirements, and overall compliance as it relates to client group health and welfare plans.
  • Use software to draft plan documents, benefits notices and required employee communications.

Benefits Analysis Responsibilities (for clients with over 100 employees): 50%

  • Partner with Account Management team to deliver consistent and exceptional service to our clients.
  • Provide key administrative support to the Account Management team in the preparation and review of RFPs, spreadsheets, documents, and presentations to clients.
  • Analyze and proofread vendor proposals for various health and welfare plans, including medical, dental, vision, life, disability, etc.
  • Participate in the peer review process of client documents for open enrollment and renewals.
  • Maintain CRM, benchmarking, and other systems. Create processes to ensure accuracy and up to date data.
  • Participate in the drafting of plan documents, required employee communications, and 5500 filings/SAR's.
  • Conduct quality assurance reviews on other Innovo employee work products.
  • Assist in client benefits technology implementations and ongoing support.

Skills Required

  • Very strong attention to detail.
  • Ability to manage and prioritize many tasks at once.
  • Excellent written and verbal communication skills.
  • Positive, client-first attitude, and willingness to go the extra mile when needed.
  • Great team player, with willingness to help others.

Qualifications:

  • Bachelor’s degree or higher preferred.
  • Health/Life/Accident state licensure required.
  • Minimum 3 years’ experience in the health and welfare benefits brokerage industry.
  • Experience working with health and welfare benefits plans including medical, dental, life, disability, both in the design of these plans and related compliance requirements.
  • Intermediate to advance proficiency in Excel and PowerPoint.

Our Commitment to Diversity, Equity, Inclusion and Belonging

At Innovo Benefits Group we believe that a diverse, inclusive and equitable workplace allows all employees to feel respected and included enabling our staff to be more creative, innovative and successful. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in our organization. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We promote and value a work/life balance through flexible work schedules to accommodate varying needs.

We are committed to modeling diversity and inclusion for the employer benefits broker industry and to maintaining an inclusive environment with equitable treatment for all.