Director of Security and Safety Services

Additional Information
Job Number24194058
Job CategoryLoss Prevention & Security
LocationGaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States, 91910VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Manages security operations on a daily basis. Provides for the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Verifies that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and standard operating procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

 

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years’ experience in the security/loss prevention or related professional area.

OR

• Bachelor’s degree from an accredited university in Criminal Justice or related major; 4 years’ experience in the security/loss prevention or related professional area in a supervisory capacity.

 

CORE WORK ACTIVITIES

Managing Security Operations

• Assists in the development and implementation of emergency procedures.

• Recommends follow-up action for security breaches.

• Conducts investigation of all losses of property assets and refers to proper management for disposition.

• Deploys security staff to effectively monitor and protect property assets.

• Complies with all safety and security management guidelines and procedures.

• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

• Conducts periodic patrols of entire property and parking areas.

• Recognizes success across areas of responsibility.

• Handles guest problems and complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

• Implements action plans to monitor and control risk.

• Maintains required reports and documentation regarding patrols of property and parking areas.

• Provides means for obtaining necessary medical attention on a timely basis.

• Conducts hourly employee performance appraisals.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Completes disciplinary procedures and documentation according to standard and local operating procedures (SOPs and LSOPs) and support the peer review process.

• Maintains first aid and CPR certifications required for security officers.

• Implements local authority requirement for security and safety.

Leading Security Teams

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.

• Celebrates successes by publicly recognizing the contributions of team members.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Identifyiesthe developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Promotes quality standards and customer expectations on a daily basis.

• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims management.

• Brings issues to the attention of Human Resources as necessary.

• Strives to improve service performance.

• Administers property policies fairly and consistently.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Develops and maintains a working relationship with local law enforcement authorities.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Provides guidance in setting health and safety policies and standards.

 

The salary range for this position is $140,000 to $189,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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