Director, Sales Operations

2 days ago

Duluth GA United States QTS Realty Trust Full time

Learn what makes QTS a unique place to grow your career

Who We Are:

It's pretty exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are among the most highly trusted in the industry, positioning us at the forefront of today’s dynamic digital evolution.

“Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” said Jon Gray, President & COO of Blackstone, the investment strength behind QTS.

As AI drives the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world’s economy for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates sophisticated data centers.

QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

Who You Are:

You will bring the experience and expertise of having built Sales Operations teams over the course of your career. You have supported sales teams with different go-to-market strategies and team structures to deliver on exceptional outcomes. You know how to use sales KPIs and analytics to drive process improvement.

The Impact You Will Have:

As a Director of Sales Operations, you will lead the sales operations team, drive sales strategy execution, and collaborate on process improvements to enhance the efficiency and effectiveness of the sales organization. You will be the strategic communicator between our executive Sales Leaders and the Sales Ops team. You will listen to the different sales leaders to uncover areas for sales process improvement and drive efficiency gains through process and technology changes. You will synthesize complex data from pipeline reports, sales analytics, and dashboards to provide insights to QTS Sales leadership so that we can make data-driven decisions.

What You Will Do:
  • Oversee core sales operations people, process and technology to drive a Sales Ops strategy and execution that supports and enhances the Sales teams, including optimizing work processes, establishing/enhancing KPIs, and installing and managing sales enablement technology/automation solutions from inception to execution.
  • Develop and execute sales strategies that align with business objectives and maximize sales organization effectiveness.
  • Build a Sales Ops team and coach/develop Sales Ops business partners to be strategic thinkers and communicators in partnership with Sales leaders.
  • Develop relationships across the organization to collaborate on and drive sales process improvements.
  • Build Sales Ops international strategy and capabilities from the ground up.
  • Evaluate and enhance sales processes, systems, and reporting to improve efficiency and effectiveness on deal conversion, deal cycle time, pipeline forecasting and sales rep productivity.
  • Analyze large data sets for trends and insights, define key performance metrics, and provide actionable recommendations to drive data-driven decisions.
  • Lead cross-functional teams and collaborate with various departments to ensure successful sales strategy implementation and process improvements.
  • Manage Quota and Commission planning with Sales team and oversee commission plan monthly execution with accounting and people services.
  • Drive process improvement and implement best practices on cross-functional process, such as quote to cash, renewal, lead generation, and managing reseller channel.
What You Will Need to be Successful:
  • 10+ years of experience in sales operations roles.
  • 5+ years leading sales ops teams.
  • 5+ years of experience working with and driving strategy Salesforce within Sales teams.
  • Experience with B2B sales and international sales teams within a rapidly growing technology company.
  • The ability to look at large, complex business processes and figure out where to start with process improvement, gain quick wins and drive results.
  • A process mindset that orients around scaling and growth.
  • Track record of developing new and refining existing sales process improvement.
  • Optimistic and resourceful problem solver.
  • Experience with establishing and managing Salesforce training programs.
  • Bachelor’s degree or equivalent experience, master’s degree in business administration preferred.
The Perks (and these are just a few):
  • QRest Sabbatical.
  • Employee Stock Purchase.
  • QTS scholarship for dependents.
  • Eagle Club award trip eligibility.
  • Paid volunteer days.
  • Tuition assistance, parental leave and military leave assistance.
TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

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