Patient Service Representative
4 days ago
- Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.
- Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
- Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service.
- Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patient's financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.
- Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
- Schedules patient visits using guidelines established within scheduling system.
- Assists with new caregiver onboarding.
- Works assigned EPIC work queues, following the department's work flow process.
- Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.
- Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.Licensure, Registration, and/or Certification Required:
- None Required.Education Required:
- High School Graduate.Experience Required:
- Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers. Knowledge, Skills & Abilities Required:
- Demonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available.
- Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.
- Mathematical aptitude, effective communication skills and critical thinking skills.
- Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor.
- Ability to handle sensitive and confidential information according to internal policies.
- Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
- Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology.Physical Requirements and Working Conditions:
- Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.
- Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
- Must be able to push/pull up to 50 lbs. with assistance.
- Must have functional speech and hearing.
- Must be able to use hands with fine motor skills for keyboard data entry.
- Exposed to a normal office environment.
- Operates all equipment necessary to perform the job.
- Must be able to work a flexible schedule to support the needs of the department.This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
- Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers. Knowledge, Skills & Abilities Required:
- High School Graduate.Experience Required:
- None Required.Education Required:
-
Patient Service Representative
3 weeks ago
United, PA , USA, United States Patient First Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Patient First. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesRegistration and Scheduling: Accurately register...
-
Patient Service Representative
1 month ago
Green Bay, Wisconsin, United States US Derm Support Roles Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at US Derm Support Roles. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key ResponsibilitiesPerform opening and closing...
-
Patient Service Representative
4 months ago
Green Bay, United States US Derm Support Roles Full timeOverviewCome join our team! We have an immediate need for a Patient Service Representative in our Howard/Green Bay, WI clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!Full Time:34 hours per week, variable...
-
Patient Service Representative
4 months ago
Green Bay, United States US Derm Support Roles Full timeOverview Come join our team! We have an immediate need for a Patient Service Representative in our Howard/Green Bay, WI clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time:34 hours per week, variable schedule Monday/Wednesday/Thursday:7:30AM-5:00PM...
-
Patient Service Representative
3 weeks ago
Green Bay, Wisconsin, United States Advocate Aurora Health Full timeJob Summary:As a Patient Service Representative at Advocate Aurora Health, you will play a vital role in ensuring the smooth operation of our healthcare facilities. Your primary responsibility will be to greet and check in patients arriving for their appointments, ensuring that their information is complete and accurate. You will also be responsible for...
-
Patient Service Representative
3 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative Float role at Prevea Health is responsible for providing exceptional customer service and support to patients and staff. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical...
-
Patient Service Coordinator
1 month ago
United, United States Patient First Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Patient First. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our front office, providing exceptional patient care, and maintaining accurate records.Key ResponsibilitiesAssist patients...
-
Patient Service Representative
3 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative Float (PSR Float) role at Prevea Health is responsible for providing exceptional patient care and support in a fast-paced environment. This position acts as a liaison between patients and medical staff, ensuring a positive and efficient experience for all.Key ResponsibilitiesCoordinate communication between...
-
Patient Service Representative Float
3 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative Float role at Prevea Health is responsible for creating a positive first impression for patients and visitors. This position acts as a liaison between patients and medical staff, coordinating communication and providing exceptional customer service.Key Responsibilities Coordinate communication between patients,...
-
Patient Service Representative
2 weeks ago
, WI, United States Prevea Health Full timeJob SummaryThe Patient Service Representative role at Prevea Health is responsible for providing exceptional customer service to patients and families. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical staff,...
-
Patient Service Representative
3 weeks ago
, WI, United States Advocate Aurora Health Full timeAbout the Role:This is an exciting opportunity to join our team as a Patient Service Representative at Advocate Aurora Health. As a key member of our front-end staff, you will play a vital role in ensuring that our patients receive exceptional care and service.Key Responsibilities:• Greet patients and visitors, responding to routine requests for...
-
Green Bay, United States Prevea Health Full timePatient Service Representative Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team...
-
Patient Service Representative
3 weeks ago
, WI, United States Advocate Aurora Health Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our registration team, you will be responsible for ensuring a seamless and efficient patient experience from registration to discharge.Key Responsibilities• Greet and register patients in a timely...
-
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative (PSR) role at Prevea Health is responsible for providing exceptional customer service to patients and families. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical staff,...
-
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Prevea Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and families.Key Responsibilities:Coordinate communication between patients, family members, medical...
-
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Prevea Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and their families.Key ResponsibilitiesCoordinate communication...
-
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative (PSR) role at Prevea Health is a vital position that requires excellent communication and organizational skills. As a PSR, you will be responsible for creating a positive first impression for patients and visitors, while also ensuring that their needs are met in a timely and efficient manner.Key...
-
Patient Services Representative
7 days ago
Green Bay, United States BayCare Clinic Full timeCome work where passion, quality, vision, professionalism, and synergy are valued! BayCare Clinic's mission is to provide measurably superior specialty medical services to our patients. BayCare Clinic Gynecologic Oncology is looking for a Patient Services Representative to join our team in Green Bay, WI. We're looking for a compassionate, thoughtful...
-
Patient Services Representative
5 months ago
Green Bay, United States BayCare Clinic Full timeCome work where passion, quality, vision, professionalism, and synergy are valued! BayCare Clinic's mission is to provide measurably superior specialty medical services to our patients. BayCare Clinic Eye Specialists is looking for a Patient Services Representative to join our team in Green Bay, WI. We're looking for a compassionate, thoughtful candidate who...
-
Patient Service Representative
5 months ago
Green Bay, United States 223 Aurora Medical Group, Inc. Full timeDepartment: 01120 AMG Kepler Drive - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday - Friday: Between the clinic hours of - 6:45am - 6pm (8 hour shifts). Major Responsibilities: Greets patients and visitors and responds to routine requests for information. Answers...
