Customer Service Expert

2 months ago

Bristol TN, United States Teleperformance USA Full time
Category : Customer Service/Support

 

About TP

 

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

 With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

  

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

 

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

 

This position will be based on-site at our Bristol, TN location.

Your Responsibilities

As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. 

  • Provide customer support to customers via telephone and/or Internet, e.g., instant message, email.
  • Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move the customer to appropriate Product Support Specialist.
  • Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
  • Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries.
  • Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.
  • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Updates customer information and ensures accurate entry of contact information.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.
  • May provide guidance and/or mentoring to less experienced associates.
  • Other related duties assigned as needed.

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
    • Ability to set up home Wi-Fi network
    • Ability to set up and configure a router or switch
    • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

 

 

Teleperformance is an Equal Opportunity Employer

  • Insurance Service Expert

    1 week ago

    Bristol, Connecticut, United States State Farm Insurance Full time

    Job OverviewWe are seeking an experienced and customer-focused professional to join our team as an Insurance Service Expert at State Farm Insurance. This is a fantastic opportunity to work with a leading insurance provider and make a real difference in people's lives.About the RoleThe successful candidate will be responsible for delivering exceptional...

  • Customer Service Expert: Delivering Exceptional Experiences

    1 week ago

    Bristol, Tennessee, United States Teleperformance USA Full time

    Unlock Your Potential with Teleperformance USAAbout UsWe are a leading global digital business services company, committed to delivering exceptional experiences for our clients and customers. Our mission is to create a workplace that fosters happiness, health, and inclusivity.A Brief Overview of Our CompanyAs a Teleperformance USA employee, you will be part...

  • Customer Service Expert

    1 week ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support -About TP -Teleperformance is a global, digital business services company. We deliver -the most advanced, digitally powered -business services to help the world's -best brands streamline their business in -meaningful and sustainable ways. -With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Teleperformance - JobID: 54766 [Call Center Rep] As a Customer Service with Teleperformance, you'll: Be responsible for all customer inquiries and questions; Follow up to customer inquiries by taking specific action in a timely manner; Troubleshoot equipment and system problems; Enter data from customers into various software programs; Appropriately...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Customer Service Expert

    2 weeks ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.  With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Job DescriptionCategory : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more...

  • Customer Service Expert

    2 weeks ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support Learn more about the general tasks related to this opportunity below, as well as required skills.About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and...

  • Customer Service Expert

    4 weeks ago

    BRISTOL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Expert

    2 months ago

    BRISTOL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Expert

    4 weeks ago

    Bristol, TN, United States Teleperformance USA Full time

    Category : Customer Service/Support -About TP -Teleperformance is a global, digital business services company. We deliver -the most advanced, digitally powered -business services to help the world's -best brands streamline their business in -meaningful and sustainable ways. -With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Expert

    2 months ago

    Bristol, TN, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Representative

    5 days ago

    Bristol, Connecticut, United States Hobby Lobby Full time

    We are looking for a highly motivated and results-driven individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and working effectively in a fast-paced retail environment. If you have a passion for...

  • Customer Service Representative

    1 week ago

    Bristol, TN, United States Advanced Call Center Technologies Full time

    Advanced Call Center Technologies is seeking Customer Service Representatives to join our teams in Bristol, TN! Various shifts are open with flexible scheduling!ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed when you do! In this role you will be the...

  • Retail Store Associate

    1 month ago

    Bristol, Tennessee, United States CVS Health Full time

    Career Opportunities at CVS HealthWe're seeking a Retail Store Associate to join our team. As a key member of our store staff, you'll be responsible for providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.As a Retail...

  • Customer Service Representative

    6 hours ago

    Bristol, United States Munz Siding and Roofing Full time

    Position: Customer Service Representative (CSR) - ServiceTitan ExpertJob Summary: We are seeking a skilled and experienced Customer Service Representative (CSR) who is proficient in using ServiceTitan, a leading field service management software. As a CSR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and...

  • Customer Service

    1 month ago

    Bristol, United States McDonald's Full time

    McDonald's - 2633 LEE HWY [Counter Attendant / Crew Member] As a Customer Service Rep at McDonald's, you'll: Greet and welcome customers to the restaurant; Assist customers with their order with great service both in Drive- Thru and dine-in; Collaborate with the rest of the team ensuring the facilities are clean and organized; Ensure customers are served...