Dispensary Associate

2 weeks ago

Boston MA United States iAnthus Capital Full time

Who We Are:

iAnthus Capital Management is a multi-state operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Cannabis will be the next great transformative industry - not just because it has the power to change people’s lives (especially those suffering from chronic ailments) – but also because it will impact many other industries, from agriculture to pharmaceuticals to alcoholic beverages. Our mission is to create the most valuable cannabis brands and network of cannabis operations and distribution nationally. At iAnthus, you will be given opportunities for career development, a flexible work environment, excellent benefits, a wellness program and the ability to interact with and learn from leaders in the cannabis industry.

Who You Are:

You have a strong desire to learn and to contribute to a team. You are passionate about making an inclusive, positive, and compliant workforce. You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. If you would like to work in a fast-paced environment and are interested in building something meaningful with the rest of the iAnthus team, we would love to hear from you

Professional Competencies:

  • Positive attitude
  • Exceptional attention to detail and organized
  • Strong interpersonal and teamwork skillset
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize, and work in a fast-paced environment

Benefits:

  • 12 days of Paid Time Off
  • Nine Paid Holidays
  • Paid Sick Leave
  • Paid Parental Leave
  • Medical, Dental, Vision, FSA, HSA, and Transit Benefits
  • Employer Paid Short-Term Disability and Life Insurance
  • Wellness Program
  • Employee Assistance Program
  • Employee Discount & Sales Incentives
  • Ability to work in a growing company where your talents and skills can have a positive impact

Summary/Objective

The Dispensary Associate reporting directly to the Dispensary Manager, Retail Operations, is responsible for assisting in all daily operations of a Dispensary, being part of a patient-centric team and achieving iAnthus company initiatives. Additionally, the Dispensary Associate maintains the policies and procedures of iAnthus and ensures compliance with all state and local laws and regulations. Responsibilities include but are not limited to:

Policies, Procedures & Daily Operations

  • Engage and educate patients in a positive manner
  • Ensure patient intake forms are accurate and complete
  • Assist in qualifying patients for our Verified Financial Hardship (VFH) program
  • Maintain compliance with all local and state regulations
  • Perform general office work, such as filing records, operating copy machines, and using email
  • Provide Dispensary General and Assistant Managers with patient feedback on a timely basis
  • Maintain proper recordkeeping such as patient intake forms, cash handling records, chain of custody documents and waste disposal logs
  • Participate in one-minute meetings at the start of every shift to ensure uniformity in message and goals
  • Consistently deliver excellent, and compassionate patient services
  • Participate in monthly product inventory review

Training & Development

  • Ensure that all patients are greeted with a helpful, pleasant and compassionate attitude; making every interaction a positive experience.
  • Proficient on HIPAA and confidentiality requirements.
  • Proficient in inventory management and point of sale platform and DPH Virtual Gateway system
  • Current on product knowledge and proper dosage.
  • Ensuring that all team members are maintaining current iAnthus policies and procedures as well as all state and local laws and regulations.
  • Reviewing and updating patient educational materials
  • Participating in quarterly team meetings.

Driving Business/Sales

  • Reviewing sales daily and best practices to achieve goals, with team members.
  • Trained on patient services, including patient intake, product knowledge and proper dosage
  • Participating in one-minute meetings, at the start of every shift, to ensure consistency in message and goals.
  • Delivering excellent, and compassionate patient services.

Company Culture

  • Being an iAnthus brand ambassador and representing the brand appropriately.
  • Building relationships with community leaders and trust from our neighbors.
  • Following and implementing iAnthus’s core values, including respect, diversity, sustainability, research and service.
  • Ensuring adherence to iAnthus’s cultural principles.
  • Maintains Dispensary aesthetic according to iAnthus brand, including music selection and daily Dispensary cleanliness.
  • Participates and embraces a highly motivated team environment.
  • Implementing brand sales marketing strategies.

Qualifications and Education

  • Must be at least 21 years old, have a valid driver’s license and reliable transportation
  • Experience in retail, hospitality or patient services, preferred
  • Must be able to work a flexible schedule (nights and/or weekends)
  • Excellent verbal and written communication skills, along with basic math skills
  • Participates and embraces a highly motivated team environment
  • Experience in a fast paced, high transaction environment, preferred
  • Strong organizational and decision-making skills
  • Must be computer literate – POS experience is desirable
  • High school graduate
  • Ability to pass a criminal background check as it pertains to NYS guidelines

Physical and Environmental Requirements

  • Ability to work a minimum of 8 hours a day and rotating shifts
  • Flexible schedule availability including nights, weekends and holidays
  • Ability to lift, push, and pull 50 pounds
  • Ability to sit, squat, bend, and kneel repetitively throughout a work day
  • Ability to stand for extended periods of time
  • Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs
  • Ability and willingness to work in the following conditions:
    • General office environment
    • Extended computer usage
    • Extended phone usage including teleconferences
    • Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise
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