Customer Service Sales Representative
2 weeks ago
Job Title: Customer Services Sales Representative
Direct Hire
Hours: Varies based on support location
Compensation: $27/hr plus commission
LHH is seeking an Inside Sales Representative responsible for achieving sales goals and objectives for all assigned products. This role involves close collaboration with Supervisors, Sales Management, Marketing, Field Sales Representatives, and Distributors to drive business growth among current and prospective customers. The representative will focus on providing exceptional customer support and educating patients on the clinical benefits of products, ensuring they are well-informed about prescribed technologies.
Key Responsibilities:
- Meet and exceed assigned sales goals and quotas through proactive engagement with warm leads of patients seeking care and devices.
- Build and nurture strong relationships with customers, inside and field sales teams, service representatives, distributors, and sales/marketing leadership to enhance customer satisfaction and retention.
- Follow established Inside Sales Processes and directives set by the Director of Inside Sales while providing ongoing customer support.
- Collaborate with the Director of Inside Sales and Supervisors to develop comprehensive business plans for assigned products, aiming to meet or exceed financial sales and marketing objectives.
- Accurately manage and track a book of business using CRM and Call Center applications, ensuring timely follow-up and support for all customer inquiries.
- Become a product expert and communicate capabilities and benefits to existing and potential customers in a consultative manner, focusing on their specific needs.
- Leverage information technology and available resources to effectively achieve sales targets while providing high-quality customer service.
- Develop strong working relationships with insurance providers, alternative funding sources, government payers, and Care Credit to improve win rates and facilitate customer access to products.
- Depending on team assignment, manage aspects of proactive/reactive supply and warranty sales for capital and DTC customers, including purchase order generation and order processing.
- Complete all required training in a timely manner, maintaining compliance with the company’s Code of Compliance, policies, and procedures.
- Manage inbound and outbound calls with a focus on professional client service skills, ensuring effective call control and resolution of customer inquiries.
- Promote current marketing campaigns and demonstrate a clear understanding of product importance to customers.
- Perform other duties as assigned.
Education and Experience (Knowledge, Skills & Abilities):
- BS degree preferred or relevant experience.
- Experience in sales (inside or outside) with a track record of meeting assigned targets.
- Preferred experience in the medical industry, such as pharmaceutical, biotech, or medical device sectors.
- Hands-on experience with CRM, ERP, Call Center software, and Microsoft 365.
- Proven success in achieving sales objectives while maintaining high levels of customer satisfaction.
- Dynamic, driven, and results-oriented with strong communication skills.
- Adaptable to a fast-paced, collaborative, high-growth, changing environment.
- Strong persuasion and negotiation skills.
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