Service Support Representative

4 weeks ago

Las Vegas NV United States Aristocrat Gaming Full time
The Service Support Representative works onsite at our LVIC facility in Las Vegas and provides continuous monitoring of all Multi-Site Progressives (MSP), and systems operations and Downloadable Gaming Services. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the critical nature of gaming activities we support. This position is responsible for answering support phone calls and resolves or escalates issues. Provides support on operational and maintenance issues pertaining to the MSP systems operations and installations. Due to the critical nature of gaming regulations and guidelines, this position requires high attention to detail and is heavily admin focused.

**This position is Friday-Monday 11pm-930am**

What You'll Do

  • Must be 21 years of age or older.

  • Provide support on operational and maintenance issues pertaining to the progressive systems.

  • Answer phone calls while accurately documenting issues, notes, and/or work performed.

  • Utilize tools and technical aptitude to resolve issues on first contact. If issues cannot be resolved, dispatch or escalate when necessary.

  • Maintains SLA’s, logs, and all documentation in accordance with gaming regulations, laws, and established procedures.

  • Follow through on outstanding issues daily to completion.  Monitor server application systems and respond to alerts.

  • Multitask and prioritize in a high-volume work environment.  Other duties as assigned.

What We're Looking For

  • High school diploma/GED required.

  • Must be able to obtain a Nevada Gaming Control Board (NGCB) gaming license and other gaming jurisdictions in which we operate.

  • Requires a minimum of 1 year of direct Technical Support experience (software and/or hardware) in a call center environment.

  • Must be proficient in reading, writing, and speaking English.

  • Must be customer service oriented and have exceptional communication skills both verbal and written.

  • Familiarity with PC’s, peripherals, MS office, and other business equipment.

  • Basic understanding of networking and troubleshooting processes.

  • Be able to work in both a team and independent environment.

  • Must be able to maneuver around an office/production setting, work at a desk/workstation and respond to written and oral cues in order accomplish assigned duties.

  • Must have the manual dexterity to operate a computer and other necessary office/production equipment.

  • May be required to bend, reach, and lift up to 25 lbs. .

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel ExpectationsNone

Pay Range$16.12 - $29.94 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

  • Service Support Representative

    4 days ago

    Las Vegas, NV, United States Aristocrat Gaming Full time

    The Service Support Representative works onsite at our LVIC facility in Las Vegas and provides continuous monitoring of all Multi-Site Progressives (MSP), and systems operations and Downloadable Gaming Services. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the critical nature...

  • Service Support Representative

    4 weeks ago

    Las Vegas, NV, United States Aristocrat Gaming Full time

    The Service Support Representative works onsite at our LVIC facility in Las Vegas and provides continuous monitoring of all Multi-Site Progressives (MSP), and systems operations and Downloadable Gaming Services. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the critical nature...

  • Customer Service Representative

    5 months ago

    Las Vegas, United States InterDent Service Corporation Full time

    At Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare Customer Service Representative, Customer Service, Representative, Healthcare, Dental, Retail, Patient

  • Service Support Representative

    4 weeks ago

    Las Vegas, United States Aristocrat Technologies Full time

    The Service Support Representative works onsite at our LVIC facility in Las Vegas and provides continuous monitoring of all Multi-Site Progressives (MSP), and systems operations and Downloadable Gaming Services. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the critical nature...

  • Service Support Representative

    4 weeks ago

    Las Vegas, United States Aristocrat Gaming Full time

    Job DescriptionThe Service Support Representative works onsite at our LVIC facility in Las Vegas and provides continuous monitoring of all Multi-Site Progressives (MSP), and systems operations and Downloadable Gaming Services. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the...

  • Field Service Representative

    4 weeks ago

    Las Vegas, NV, United States Schneider Electric Full time

    Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of...

  • Service Support Representative

    4 weeks ago

    Las Vegas, United States Aristocrat Gaming Full time

    The Service Support Representative works onsite at our LVIC facility in Las Vegas and provides continuous monitoring of all Multi-Site Progressives (MSP), and systems operations and Downloadable Gaming Services. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the critical nature...

  • Service Support Representative

    4 weeks ago

    Las Vegas, United States Aristocrat Gaming Full time

    The Service Support Representative works onsite at our LVIC facility in Las Vegas and provides continuous monitoring of all Multi-Site Progressives (MSP), and systems operations and Downloadable Gaming Services. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the critical nature...

  • Service Support Representative

    4 weeks ago

    Las Vegas, United States Aristocrat Gaming Full time

    The Service Support Representative works onsite at our LVIC facility in Las Vegas and provides continuous monitoring of all Multi-Site Progressives (MSP), and systems operations and Downloadable Gaming Services. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the critical nature...

  • Service Support Representative

    4 weeks ago

    Las Vegas, United States Aristocrat Gaming Full time

    The Service Support Representative works onsite at our LVIC facility in Las Vegas and provides continuous monitoring of all Multi-Site Progressives (MSP), and systems operations and Downloadable Gaming Services. MSP operates in a secured facility 24 hours per day, 7 days per week and must receive constant monitoring and maintenance due to the critical nature...

  • Customer Service Representative

    4 weeks ago

    Las Vegas, NV, United States Gift & Go Full time

    Gift & Go is an award-winning SaaS gifting technology platform which enhances the way that companies reward and reinforce customer loyalty. The platform enables companies to build, manage and publish powerful marketing and rewards campaigns, leveraging its access to product, logistical superiority and global footprint of leading retailers such as Amazon...

  • Senior Field Service Representative

    4 weeks ago

    Las Vegas, NV, United States Schneider Electric Full time

    Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of...

  • Customer Service Representative

    7 months ago

    Las Vegas, United States Sysco Full time

    This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as Customer Service Representative, Customer Service, Sales Representative, Account Executive, Representative,...

  • Field Service Representative

    4 weeks ago

    Las Vegas, NV, United States Schneider Electric Full time

    Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety...

  • Customer Service Representative

    4 weeks ago

    Las Vegas, United States Donan Solutions, LLC Full time

    Are you looking for a company who believes in world-class employee culture and focuses on growing YOU professionally? Alpine Intel is dedicated to innovation across the property, auto, liability, and workers comp insurance fields helping our customer Customer Service, Customer Service Representative, Client Support, Representative, Support Specialist, Retail

  • Spanish-English Bilingual Customer Services Representative

    1 day ago

    Las Vegas, NV, United States TTEC Full time

    Bilingual Customer Service Representative – Spanish-EnglishBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working on site in Las Vegas, NV, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have...

  • Bilingual Customer Service Representative – Spanish-English

    2 days ago

    Las Vegas, NV, United States TTEC Full time

    Bilingual Customer Service Representative – Spanish-EnglishBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working on site in Las Vegas, NV, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have...

  • Customer Service Representative

    1 month ago

    Las Vegas, United States ShipMonk Full time

    Why ShipMonk? ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter...

  • Customer Service Representative

    2 weeks ago

    Las Vegas, Nevada, United States Horseshoe LV Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Horseshoe LV. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.Key ResponsibilitiesTake, record, and cancel reservations in the Hotel Information System.Provide five-star hotel-quality...

  • Customer Service Representative

    1 week ago

    Las Vegas, Nevada, United States The Love Store Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at The Love Store. As a key member of our sales team, you will be responsible for providing exceptional customer service and meeting sales quotas.Job ResponsibilitiesGreet and direct customers in a friendly and professional manner.Provide accurate information about...