Oracle BRM Support Engineer

2 weeks ago

OrlandoFLS Orange Ave, United States Cognizant Full time

Cognizant Technology Solutions is seeking for “Oracle BRM Support Engineer “Who could join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you

Job title: Oracle BRM Support Engineer

Job Location: Irving, TX / Medley, FL

Job Type: Hybrid

Duration: Fulltime with Cognizant

Experience: 8 to 12years

Roles and Responsibilities:

· Technical Support: Provide day-to-day technical support for OBRM, addressing and resolving issues related to system performance, configuration, and functionality.

· System Maintenance: Perform regular system maintenance tasks, including software updates, patches, and backups.

· Troubleshooting: Diagnose and resolve technical problems, working closely with interfacing teams and development teams

· Configuration Management: Manage and maintain system configurations, ensuring they meet business requirements and compliance standards.

· Documentation: Create and maintain detailed documentation of system configurations, SOPs, maintaining knowledge base for incidents, Service requests, Problems etc.

· Performance Monitoring: Monitor system performance and implement optimizations to improve efficiency and reliability.

· Team Handlining: Should be able to collaborate with offshore support team closely. To be SME for any complex production issues and be able to provide workaround or solution on a timely manner. The candidate should be able to drive major incident calls and provide a timely update of the status. Drive continuous improvement activities like Automation, proactive problem management etc.

Qualifications:

· Education: Bachelor’s degree in computer science, Information Technology, or a related field.

· Technical Skills: Proficiency in Oracle 11g/12c, PL/SQL, Unix/Linux, and scripting languages (e.g., Perl, Shell).

· Knowledge: Strong understanding of OBRM architecture, modules, and functionalities, including rating, billing, invoicing, and payments.

· Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.

· Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

· Teamwork: Ability to work effectively in a team environment and collaborate with cross-functional teams.

Preferred Qualifications:

· Experience with other Oracle Communication Stack products.

· Knowledge of middleware technologies.

· Experience in telecom domain projects.

Must Have :

· Oracle BRM

· Production Support

· Incident Management

Salary and Other Compensation:

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

Headquartered in the U.S, Cognizant is a member of the S&P-500, Nasdaq-100, Fortune 200, and was recently ranked as the #1 Fastest Growing “All Star” by Fortune Magazine. Cognizant leverages a highly flexible business model, a seamless global delivery network, and deep domain expertise to deliver to a long list of world-class companies that are leaders in their own space.

www.cognizant.com

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