Customer Service

2 months ago

Pepper Pike, United States Waterway Carwash Full time
Overview:

Waterway is now hiring Customer Service - Representatives at our Pepper Pike location As a Customer Service Associate you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path to promotion, as well as perks and bonuses. Be part of a work culture that values you.

 

The Customer Service Representative offers and sells car wash services, memberships, and items inside or outside the store to meet customer needs and maximize satisfaction. Knowing our services and being able to make recommendations is a basic part of the job.  If you are comfortable talking to customers, able to build relationships, and have a positive attitude - you would enjoy this job

 

Compensation: Average $19/hour ($14 base hourly rate during training, then $15 + sales bonus)

 

Location: Waterway Carwash - Pepper Pike location - 30299 Chagrin Blvd. Pepper Pike, OH 44124

 

 

Why Waterway? Perks and Discounts

  • Flexible scheduling – Evening and Weekend shifts available.
  • Tuition Assistance Program – up to $4,000 a year
  • Free Car Washes and Gas Discounts.
  • Referral Bonus program.
  • Recognized as a Top Workplace multiple years running.
  • Advancement, Promotion, & Cross-Training Opportunities.
Qualifications:

Experience

  • 6 months work experience in customer service, retail, or sales strongly preferred

Additional Requirements

  • Current and valid drivers’ license;
  • Professional demeanor, behavior, and appearance in accordance with company policy;
  • Ability to perform all essential functions safely without endangering oneself or others;
  • Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
  • Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
  • Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:
  • Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the gas pumps, pay terminals, and convenience store - and be responsive to their needs.
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
    • Car Washes – identify customer needs and present complimentary solutions.
    • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
    • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
    • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
    • Outside areas: gas pumps, pay terminals, walkways, and customer waiting areas.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
  • Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

  • Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
  • Perform various transactional functions to meet customer demand and store staffing needs.
  • Various other functions as identified and directed by management.
Physical Requirements:

Work Environment/Physical Demands

  • Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
  • Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
  • Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
  • Cognitive – perform arithmetic calculations and operate data entry devices.
  • Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (Recruiting@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

  • Customer Service

    2 months ago

    Pepper Pike, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Pepper Pike location! As a Customer Service Associate you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path to...

  • Customer Service

    2 months ago

    Pepper Pike, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Pepper Pike location! As a Customer Service Associate you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path to...

  • Customer Service

    2 months ago

    Pepper Pike/Ohio/US Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Pepper Pike location! As a Customer Service Associate you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path to...

  • Resident Success Coordinator

    5 days ago

    Pepper Pike, Ohio, United States Remax Haven PMD Full time

    Job Title: Resident Success CoordinatorWe are seeking a highly skilled and customer-focused individual to join our team as a Resident Success Coordinator. As a key member of our property management team, you will be responsible for delivering exceptional service to our residents, ensuring their satisfaction and retention.Key Responsibilities:Provide timely...

  • Automotive Detailer

    4 weeks ago

    Pepper Pike, Ohio, United States Waterway Carwash Full time

    Join Our Team as a Car Wash DetailerWe are seeking a highly motivated and detail-oriented individual to join our team as a Car Wash Detailer at our Pepper Pike location.About the Role:Work as part of a team to efficiently clean the interior and exterior of customer vehicles.Provide outstanding service to ensure customer satisfaction.Assist customers during...

  • Technical Support Specialist

    2 months ago

    Pepper Pike, Ohio, United States Majestic Steel Full time

    About Majestic SteelMajestic Steel is a leading steel manufacturing company that is committed to delivering high-quality products and exceptional customer service. We are seeking a highly skilled and experienced Technical Support Specialist to join our team.Job SummaryThe Technical Support Specialist will be responsible for providing technical support to our...

  • Resident Coordinator

    2 weeks ago

    Pepper Pike, United States Remax Haven PMD Full time

    WE’RE HIRING! Resident Success CoordinatorSeeking a customer-focused team member to collaborate on resolving resident + client issues, enhancing service quality, and ensuring exceptional experiences. You’ll be the face of our company – when residents think about Re/Max Haven Property Management, they’ll think of the outstanding service and support...

  • Administrative Support Specialist

    3 weeks ago

    Pepper Pike, Ohio, United States Research Group Inc Full time

    Job Title: Administrative & Accounting AssistantResearch Group Inc is seeking a highly organized and detail-oriented Administrative & Accounting Assistant to join our team. As a key member of our administrative staff, you will provide critical support to our operations and ensure the smooth functioning of our office.Key Responsibilities:Answer incoming...

  • IT Support Technician

    2 months ago

    Pepper Pike, Ohio, United States Majestic Steel Full time

    Majestic Steel is seeking a dedicated Technical Support Specialist to enhance our IT operations. This role is essential for overseeing incoming helpdesk requests, diagnosing intricate issues, and assisting a predominantly Windows-based environment of laptops and desktops. The individual will play a crucial role in maintaining efficient IT services by...

  • Technical Support Specialist

    4 months ago

    Pepper Pike, United States Majestic Steel Full time

    Majestic Steel is excited to add a Technical Support Specialist to our Team! This person will be responsible for monitoring incoming helpdesk ticket requests, troubleshooting complex issues, and supporting a primarily Windows-based fleet of laptops and desktops. This role is pivotal in ensuring smooth IT operations by providing support to our associates on...

  • IT Support Technician

    2 months ago

    Pepper Pike, Ohio, United States Majestic Steel Full time

    Majestic Steel is seeking a dedicated Technical Support Specialist to enhance our IT operations. This role involves managing incoming helpdesk ticket requests, diagnosing intricate issues, and providing assistance for a predominantly Windows-based environment comprising laptops and desktops. The individual in this position plays a crucial role in ensuring...

  • Customer Service Ambassador

    5 days ago

    Pike Road, Alabama, United States State Farm Insurance Full time

    Customer Service Role at State Farm InsuranceAs a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with inquiries, complaints, and policy changes. Your duties will include providing accurate and timely information regarding insurance products and services, processing policy applications, renewals, and...

  • Asset Protection Customer Host

    4 weeks ago

    Pike Road, Alabama, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Asset Protection Customer Host to join our team at Walmart Supercenter #5348. As an Asset Protection Customer Host, you will be responsible for greeting, helping, and thanking our customers, while preventing loss at the store entrances.Key ResponsibilitiesVerify purchases and assist with...

  • Asset Protection Customer Host

    5 days ago

    Pike Road, Alabama, United States Walmart Full time

    Job OverviewThis role focuses on providing exceptional customer service and preventing loss at the store entrances. The role includes verifying purchases, assisting with returned items, and ensuring the safety and security of our entrances.Benefits & PerksAt Walmart, we offer competitive pay, performance-based incentive awards, and other great benefits for a...

  • Seasonal Warehouse Worker

    4 days ago

    Pike Creek, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy – and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our...

  • Automotive Reconditioning Specialist

    2 months ago

    pike, United States Dent Wizard Full time

    About Dent WizardDent Wizard is the nation's leading provider of automotive reconditioning services and vehicle protection products. Our success is driven by the exceptional people who serve our customers. We're a stable, growing company with a strong business model, operating in 43 states, repairing 2.5 million vehicles annually, and employing over 3,000...

  • Seasonal Warehouse Worker

    4 days ago

    Pike Creek Valley, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy – and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our...

  • Retail Sales Specialist

    1 week ago

    Pike Road, Alabama, United States CVS Health Full time

    Key Responsibilities: Provide exceptional customer service by anticipating customer needs and resolving potential service issues. Perform cashier duties, including handling cash, checks, and credit card transactions. Maintain the sales floor by restocking shelves and checking in vendors. Update pricing information and ensure accurate inventory levels....

  • Area Supervisor

    2 weeks ago

    Pike Road, Alabama, United States Ross Stores, Inc. Full time

    Job Title: Area SupervisorJob Summary:The Area Supervisor is a key member of the Store Leadership team, responsible for overseeing a specific area of the store and ensuring the overall success of the store. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key...

  • Store Associate>

    4 months ago

    Pike Road, United States CVS Health Full time

    CVS Health - 9505 VAUGHN ROAD [Retail Sales / Team Member] As a Store Associate at CVS, you'll: Provide customer service by anticipating customer needs; Actively identify and resolve potential service issues; Perform cashier duties like handling cash, checks and credit card transactions; Maintain the sales floor by restocking shelves and checking in vendors;...