Customer Service Representative

3 days ago

Enterprise, United States Invitation Homes Full time

Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.

The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals.  Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out.  Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse   

We are seeking candidates with a drive to excel in our thriving organization.  We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach.  As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes.  Apply today  We’re looking forward to getting to know you 

Job Summary

The primary function of this position is to provide high level customer service to residents in a fast-paced, high- volume environment. The Customer Service Representative (CSR) is responsible for resolving resident-related inquiries and supporting the local market with general property management functions. The CSR contributes to the profitability of the organization by establishing a highly successful and efficient customer service environment. This individual is the service champion ensuring they have the appropriate knowledge required to address client needs and generate desired outcomes.

Essential Job Duties and Responsibilities

  • Create and maintain a high service, customer-focused environment

  • Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner

  • Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care

  • Accept rent payments and forward to Assistant Portfolio Manager

  • Completes resident welcome calls and emails and creates smart home accounts

  • Processes HAP applications and assist with communication to Housing Authority

  • Perform outbound delinquency calls to residents for rent collections

  • Assist in managing resident responsible HOA Violations

  • Maintain awareness of ongoing expectations and changes that occur

  • Monitor and work thru all action items on the CSR-PM dashboard in Salesforce

  • Perform other duties as assigned

Education and/or Experience

  • High school or GED

  • 1+ year of administrative or customer service experience

  • Property Management experience is a plus

  • Previous experience using property management software is preferred

Skills/Specialized Knowledge

  • Ability to work well under pressure and handle escalated calls with a calm demeanor

  • Possess strong communication and problem-solving skills

  • Intermediate proficiency in MS Word, Excel, Outlook and Adobe

  • Excellent organizational skills

  • Strong communication skills, both verbal and written

  • Ability to write clear and concise correspondence

  • Work collaboratively with team members

Other Requirements

  • Must maintain professional appearance. 

  • Ability to be at work on a regular and consistent basis; Overtime may be required for this position. 

Physical and Mental Demands

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

Standard office working environment that may be busy and noisy at times.

Salary Range$16.37 - $28.38Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

  • Annual bonus program

  • Health, dental, vision, and life insurance

  • Long-term and short-term disability insurance

  • Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

  • 401(k) with company matching contributions

  • Awesome work environment with casual dress

  • Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes. 

  • customer service representative

    2 weeks ago

    Enterprise, Alabama, United States Family Dollar Full time

    Family Dollar - 903 RUCKER BOULEVARD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    3 weeks ago

    Enterprise, United States U-Haul Full time

    Location: 101 N Industrial Park Rd, Enterprise, Alabama 36330 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Support Representative

    1 month ago

    Enterprise, United States Personnel Resources Full time

    Are you looking to join a team and be part of a dynamic retail environment where your customer service skills shine? We are seeking a Customer Support Representative to join a team in Enterprise, AL for a local retailer. The ideal candidate will provide excellent customer service, process transactions accurately, and contribute to a positive experience for...

  • Customer Service Associate

    2 months ago

    Enterprise, United States SunStop Stores Full time

    Description: The store associate provides outrageous customer service to all customers through fast and courteous service. This position is responsible for receiving and disbursing money for goods sold in the store. The Store Clerk will use a cash register, scanner, card machine and other related equipment while on the job. A cashier will perform the...

  • Customer Service Associate

    4 weeks ago

    Enterprise, United States Ollie's Bargain Outlet Full time

    Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED - Live the “good stuff cheap” mindset. BE COMMITTED - Operate with grit, passion, tenacity, and action. BE...

  • Storage Customer Service Specialist

    3 days ago

    Enterprise, United States Mini Mall Storage Properties Full time

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and...

  • Storage Customer Service Specialist

    4 weeks ago

    Enterprise, United States Mini Mall Storage Properties Full time

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and...

  • Storage Customer Service Associate

    2 weeks ago

    Enterprise, United States Mini Mall Storage Properties Full time

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and...

  • Customer Service Rep(05806)

    1 month ago

    Enterprise, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...

  • Customer Service Rep(05806)

    4 weeks ago

    Enterprise, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll...

  • Member Service Representative

    1 month ago

    Enterprise, United States All In Credit Union Full time

    ROLE: To assist members with their loan and credit card applications, process, post, and accurately route loan documentation with loan disbursals. Responsible for opening new accounts and investments, as well as opening and managing IRA accounts. Provide complex information and resolutions pertinent to the support of select Credit Union products and...

  • Assistant Food Service Director

    2 weeks ago

    Enterprise, United States Culinary Services Group Full time

    At Culinary Services Group our success depends on your growth! Culinary Services Group is recognized as a Top 50 Contract Food Service Management Company, specializing in senior care communities, hospitals, and behavioral healthcare services. We're seeking growth-oriented leaders who are ready to take the next step in their culinary careers. We're looking...

  • Assistant Food Service Director

    3 weeks ago

    Enterprise, United States Culinary Services Group Full time

    At Culinary Services Group our success depends on your growth! Culinary Services Group is recognized as a Top 50 Contract Food Service Management Company, specializing in senior care communities, hospitals, and behavioral healthcare services. We're seeking growth-oriented leaders who are ready to take the next step in their culinary careers. We're looking...

  • Breeder Field Representative

    3 weeks ago

    Enterprise, United States Wayne Farms Full time

    PRIMARY FUNCTION: Primarily responsible for overseeing breeder farms and flocks as a Company representative to contracted growers. The role monitors house conditions and bird welfare, provides expert and consultative technical advice, recommends improvements or issue resolutions to farm and/ or flock condition and grower performance, and proposes cost...

  • HVAC Security

    10 hours ago

    Enterprise, United States Johnson Controls International Full time

    Be part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.What we offer:Competitive...

  • Sales Representative

    2 weeks ago

    Enterprise, United States Metzen Agency Full time

    Job DescriptionJob DescriptionThe Metzen Agency is looking for an Insurance Broker to join our team in our team. This person will actively seek out and engage prospective customers, follow our sales process & system to find success, be coachable and ready to learn!The ideal candidate is high motivated & disciplined, and passionate about helping others. We...

  • Sales Representative

    6 days ago

    Enterprise, United States Metzen Agency Full time

    Job DescriptionJob DescriptionThe Metzen Agency is looking for an Insurance Broker to join our team in our team. This person will actively seek out and engage prospective customers, follow our sales process & system to find success, be coachable and ready to learn!The ideal candidate is high motivated & disciplined, and passionate about helping others. We...

  • Client Service Specialist_

    4 days ago

    Enterprise, United States Umpqua Bank Full time

    Client Service Specialist Retail Banking Group Enterprise, Oregon **Description** **About Us:** Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to...

  • Master Merchandiser

    4 weeks ago

    Enterprise, United States Drive Line Service Full time

    Master Merchandiser Date Posted: 06/01/2024 Apply Employee Type: Part Time Location: ENTERPRISE, AL Pay Rate: $10.00 Date Posted: 06/01/2024 Job ID: 150592 Job Description Retail Merchandisers Needed! Earn $10 / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...

  • Guest Service and Sales

    1 month ago

    Enterprise, United States Cracker Barrel Full time

    Overview As a Guest Service and Sales (GSS) expert, you’ll welcome our guests into the store with a smile and take care of them as they visit our host stand, retail shop, and cash stand. Responsibilities You’ll be the first and last face our guests see, so you must have a “Pleasing People” attitude. From the host stand to cash...