Storage Customer Service Specialist

3 weeks ago

Enterprise, United States Mini Mall Storage Properties Full time

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and almost 8 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

As a Storage Customer Service Specialist at Mini Mall Storage, you will play a pivotal role in delivering outstanding service to our customers while overseeing the effective operation and maintenance of our storage facilities. Your responsibilities encompass lead management, sales, customer service, unit inventory, brand standards, security, delinquency management, auction processes, and daily business reconciliation.

WHAT WILL YOU DO?

  • Effectively manage and convert leads into customers through proactive lead management and a structured sales process.
  • Execute a structured sales process to meet customer needs and facilitate rental agreements.
  • Provide outstanding customer service, addressing inquiries, concerns, and resolving issues promptly and professionally.
  • Conduct regular walkthroughs to manage unit inventory, ensuring accurate tracking of unit availability and cleanliness.
  • Ensure that the facility maintains brand standards, including lighting and security camera functionality, to enhance the overall customer experience.
  • Perform security audits to safeguard the facility and tenants' belongings.
  • Manage delinquent accounts through collection calls, following established procedures and policies.
  • Facilitate the auction process for units with unpaid accounts, adhering to legal and company guidelines.
  • Ensure daily business reconciliation, accurately recording and managing rent payments and other financial transactions.
  • Other job duties as assigned
WHAT WILL YOU NEED?
  • High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
  • Basic computer skills, including Microsoft Office proficiency.
  • Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
  • Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.
  • Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
  • Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
WHAT DO WE OFFER?
  • We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
  • With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
  • We provide a competitive compensation package comprised of a group benefits plan and discretionary profit-sharing program.
  • We are committed to a safety-first work environment.


What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.

#LI-Onsite #MMUS123

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