Global Process Owner, Document Management

Description

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week.

No relocation is provided for this opportunity.

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role, the Global Process Owner, Document Management & Change Control is accountable for defining, owning, and continuously improving the end-to-end controlled document lifecycle for West. This position is vital for the implementation and long-term sustainment of the Digital Quality Management (DQM) system.

This role leads a global process network interfacing with OU Quality contracts and other cross-functional stakeholders/experts to ensure consistent execution across all regions and sites. The Global Process Owner establishes enterprise standards, governance, and performance oversight, driving a One West approach to Quality. The position plays a key role in delivering a culture shift toward standardized, scalable, and efficient processes, ensuring alignment of process, systems, and reporting while eliminating unnecessary variation, duplication, and workarounds.

Global Process Owners operate as enterprise leaders and change agents, influencing across a matrix organization to drive adoption, improve performance, and ensure sustainable process execution.

This role will initially report solid line into the Quality Excellence organization to support the design, development, and deployment of global QMS processes. While on the Quality Excellence team, the role will have a dotted-line relationship with the functional manager with whom the process is operationally supported. Upon successful implementation and stabilization of the Enterprise Document Management process(s), the role will fully transition into Corporate Quality Systems within the appropriate functional area (e.g., Quality Systems) to ensure ongoing process ownership, governance, and continuous improvement.

Process Ownership

Essential Duties and Responsibilities

• Own the global process end-to-end, from design through execution and continuous improvement
• Define and maintain enterprise-wide process standards, procedures, and requirements
• Ensure alignment of process, systems, and reporting across the enterprise
• Understand and represent the needs of all process users (Sites, OUs, functions)
• Make timely, enterprise-level decisions using established governance frameworks

Governance & Standardization

• Establish and maintain global governance structures, decision rights, and escalation pathways
• Lead global process forums (e.g., monthly) with OU QMS Leads and Site SMEs
• Drive standardization of processes, terminology, workflows, and definitions
• Eliminate duplication, conflicting processes, and local/site-specific interpretations
• Control process changes, versioning, and impact across enterprise procedures and systems

Performance & Process Management

• Define and monitor global process KPIs, ensuring performance is actively improved (not just reported)
• Identify and address performance gaps, risks, and compliance trends (cycle time, backlog, effectiveness)
• Lead root cause analysis and resolution of systemic process issues
• Maintain visibility through global dashboards and regular performance reviews
• Partner with stakeholders to ensure consistent and reliable execution across OUs and Sites
• Involvement in Corporate Quali