Supervisor Post Foreclosure

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Supervisor Post Foreclosure will oversee a team of Post Foreclosure Specialists and administrators and ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics, and also be responsible for all aspects of training and personnel management for the team.

Principal Duties

• Supervise the staff of Post Foreclosure Specialists and /or Administrators.
• Develop and maintain up to date policies and procedures.
• Identify areas for process improvement and help implement new processes, as necessary.
• Training of new hires on all systems of record, investor guidelines and industry standards
• Training of team on new processes as implemented.
• Use reporting to manage the team and makes changes to reporting as necessary to ensure adherence to timelines.
• All aspects of personnel management including coaching and annual reviews
• Act as the Post Foreclosure point of contact for other departments within the Company as well as attorney firms on escalated issues.
• Track and analyze departmental data and report on the activities of the team.
• Assist with attorney billing and invoice approval.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
• Must be able to make business decisions based on likelihood of recovery versus liability risks.
• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

Education and Experience

• Bachelor's degree, paralegal certificate or equivalent work experience required.
• 6+ years' foreclosure or mortgage service-related experience required.
• 1-2 years' management experience preferred.

Knowledge, Skills, and Abilities

• Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills.
• Must be effective in multi-tasking and be goal oriented.
• Title and Real Estate experience a plus
• Must be able to work on a team or independently with minimal supervision.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

We offer benefits, programs, and perks