Technical Support Engineer #1324
6 days ago
Mahwah, NJ, United States
Rad
Full-time
$60,000 - $90,000
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Overview:
We are looking for a Technical Support Engineer to join our Global Services team. Location: Mahwah, NJ, USA.
Responsibilities:
- Function as primary customer contact for all assigned cases by providing telephone, web, and email based technical support for RAD Data Communication, Inc.’s products.
- Analyze network and equipment configuration problems and defects.
- Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner.
- Present technical training to co-workers and customers as needed.
- Provide on-site troubleshooting and support when required.
Requirements:
- Carrier Ethernet Technology
- IP/Ethernet – VLANs, Routing, Switching
- QOS – Prioritization and Policing
- IT Network Administration
- BA or BS in technical fields is highly desirable
- Approximately 15% travel
- Will train right candidate