Technical Support Engineer #1324

6 days ago

Mahwah, NJ, United States Rad Full-time $60,000 - $90,000

Overview:

We are looking for a Technical Support Engineer to join our Global Services team. Location: Mahwah, NJ, USA.

Responsibilities:

  • Function as primary customer contact for all assigned cases by providing telephone, web, and email based technical support for RAD Data Communication, Inc.’s products.
  • Analyze network and equipment configuration problems and defects.
  • Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner.
  • Present technical training to co-workers and customers as needed.
  • Provide on-site troubleshooting and support when required.

Requirements:

  • Carrier Ethernet Technology
  • IP/Ethernet – VLANs, Routing, Switching
  • QOS – Prioritization and Policing
  • IT Network Administration
  • BA or BS in technical fields is highly desirable
  • Approximately 15% travel
  • Will train right candidate
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