Key Account Manager
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Naviron is pleased to partner with a fast-growing fintech SaaS company that helps some of the world's largest financial firms manage compliance, streamline workflows, and reduce risk.
They're looking for a Key Client Success Manager to own relationships with their largest and most complex accounts.
This is a high-visibility role for someone who can build executive relationships, demonstrate measurable customer value, and drive retention across a strategic book of business.
This is a hybrid role with 3 days/week in-office in Austin, TX.
What you'll do:
- Own a portfolio of high-value enterprise accounts, including success plans, adoption strategy, executive reviews, and retention
- Build relationships across multiple stakeholders within each account, from day-to-day users to executive sponsors
- Establish clear success metrics and demonstrate the business value and ROI customers are getting from the platform
- Lead executive business reviews that highlight results, adoption trends, risks, and opportunities
- Partner closely with Key Account Directors on account strategy, identifying expansion opportunities and surfacing renewal risks
- Take ownership of at-risk accounts, coordinating internal teams and executive stakeholders to develop and execute recovery plans
- Use AI tools to streamline account research, meeting preparation, reporting, and customer insights
What you have:
- 5+ years in enterprise Customer Success or Account Management, managing strategic accounts and owning retention outcomes
- SaaS experience, ideally working with enterprise customers and complex products or workflows
- A track record of leading executive-level business reviews and tying product adoption to measurable business outcomes
- Experience managing multiple stakeholders within large accounts and building relationships beyond a single point of contact
- Strong communication skills, with the ability to translate complex data and product usage into clear business recommendations
- A proactive, ownership-driven approach to managing accounts, identifying risks early, and solving problems independently
- Experience using AI tools in your day-to-day workflow
- Experience with Salesforce, Gong, or similar customer success and revenue tools is a plus
- Familiarity with financial services, compliance, or regulated industries is a plus
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