Implementation Support Engineer
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We are partnering with a growing medical technology company focused on pressure injury prevention and early detection. They are seeking a Technical Implementation professional to lead customer deployments and serve as the main technical point of contact. The role will support system configuration, integrations, go-live, troubleshooting, and post-deployment support while partnering with customer IT and internal technical teams.
Primary Responsibilities
- Serve as the primary technical contact for customer implementations in hospital and clinical environments.
- Lead technical discovery and deployment across EMR/EHR integrations, networking, infrastructure, identity, security, and configuration.
- Design, configure, validate, and troubleshoot integrations with Epic, Cerner, and other EMR systems.
- Support healthcare interoperability using HL7 and FHIR.
- Write and troubleshoot code used to communicate with EMR systems and support backend integrations.
- Support and troubleshoot the backend Gateway, including C++-based components.
- Work with SQL databases, write SQL scripts/queries, review logs, and troubleshoot data and integration issues.
- Own technical tasks, milestones, dependencies, deployment readiness, UAT, go-live, and post-deployment support.
- Troubleshoot connectivity, configuration, user access, synchronization, workflows, and integration issues.
- Maintain implementation documentation, configuration records, and technical deployment procedures.
Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Biomedical Engineering, or related field.
- 2+ years of relevant experience with EMR/EHR integrations, ideally within healthcare or hospital environments.
- Hands-on experience working with Epic, Cerner, or other EMR platforms.
- Strong experience with HL7 and FHIR integrations.
- Experience with C++, particularly supporting or troubleshooting backend applications.
- Strong understanding of SQL, database systems, and writing SQL scripts/queries.
- Strong understanding of hospital IT infrastructure and clinical environments.
- Willingness to travel to customer sites approximately once per month for 3–4 days.
Preferred
- Experience in roles such as EHR Integration Engineer, Implementation Engineer, Clinical Systems Engineer, or Application Support Engineer.
- Experience with PointClickCare or other healthcare systems.
- Experience with Windows, IIS, networking, SSO, Active Directory, firewalls, VPN, and related infrastructure.
- Experience supporting healthcare technology, medical devices, or connected devices.
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