Sr. Volunteering Manager

Overview

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

Equity Statement

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

SUMMARY

The Community Volunteer Manager, reporting to the Sr. Director of Financial Development, leads the YMCA of Greater Seattle’s association-wide infrastructure for safe, meaningful, equitable, and strategically aligned volunteer engagement. The Manager develops volunteer workforce plans, recruitment and onboarding systems, staff training, policies, performance standards, and impact measures that help branches and programs expand community participation and service capacity. Serving as the organization’s subject matter expert on volunteerism, this position advises leaders on volunteer role design, capacity, compliance, accessibility, supervision, and program quality. The Manager leads through influence across a matrixed organization and partners closely with branch leadership, Human Resources, Risk Management, Financial Development, Marketing, and other organizational teams.

What you’ll get from working at The Y

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO) available immediately upon hire
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Hiring Range: $80,168.40- $100,000/year

Responsibilities

Volunteer Strategy and Capacity Planning

• Develop and implement an association-wide volunteer strategy aligned with organizational priorities, program growth, and community needs.
• Conduct annual capacity assessments and establish volunteer workforce plans and targets for branches, departments, and programs.
• Evaluate proposed volunteer roles for mission alignment, supervision capacity, accessibility, risk, and appropriate separation from paid employee responsibilities.
• Advise organizational leaders on integrating volunteers into new and existing programs.

Recruitment, Onboarding, and Engagement

• Build recruitment pipelines with schools, corporations, faith communities, civic groups, and community organizations.
• Manage volunteer recruitment, application, screening, orientation, placement, and early-service follow-up.
• Develop accessible volunteer roles and engagement options, including virtual, multilingual, youth, family, older-adult, and disability-inclusive opportunities.
• Lead volunteer recognition, satisfaction, retention, and leadership-development strategies.

Compliance, Accessibility, and Volunteer Performance

• Administer volunteer screening, training, clearance, documentation, and regulatory requirements.
• Maintain accessible and auditable volunteer records, policies, agreements, waivers, and codes of conduct.
• Establish procedures for volunteer feedback, coaching, reassignment, corrective action, suspension, and separation.
• Support the resolution of complex complaints, conduct concerns, accommodations, conflicts, and placement breakdowns in partnership with Human Resources, Risk Management, Legal, and site leadership.
• Monitor trends in compliance, complaints, retention, and access and recommend preventive improvements.

Branch Partnership and Staff Training

• Serve as the association-wide subject matter expert for Branch Executives, Program Directors, and staff responsible for supervising volunteers.
• Conduct site visits to assess volunteer experience, role fit, supervision quality, compliance, and program consistency.
• Design and deliver staff training on role development, delegation, supervision, feedback, recognition, performance management, and volunteer policy.
• Convene a c