Collection Supervisor

2 weeks ago


brooklyn, United States PruTech Solutions Inc Full time

Collection Supervisor

The person in this position is responsible for managing all functions in the Collection units. The collection unit is responsible for collecting unpaid Transit Adjudication Bureau summonses.

Job Responsibilities:

Ensures efficient operation of the unit and manage the daily workflow
Plan, organize, direct, and manage daily activities of staff
Conduct agent live call monitoring and evaluations. Provide constructive feedback

and coaching

Manage AVAYA CCE Dialer including loading campaigns, monitoring campaign

completion and agent call numbers

Prepare and analyze of various reports regarding agent statistics, income execution

production and revenue generated from collection and enforcement activities

Monitors the process of Income Executions (wage garnishments) for outstanding

judgments

Ensures the accuracy of information subpoenas for employment verification

4/29/21

Verifies employment and Social security data for Income Executions including

research on Lexis Nexis

Interacts with various New York City Marshals regarding inquiries and resolution

of outstanding issues

Review and update procedural manuals for Collection and Enforcement units

Qualifications:

Bachelor’s degree required
Supervisory and/or operations experience with the ability to successfully manage

and train staff

2-3 years of collections or customer service experience with a corporate or

government agency

Strong communication and interpersonal skills, both written and verbal
Strong analytical skills with the ability to simultaneously balance multiple

tasks/projects, prioritize tasks and adhere to deadlines

Debt collections experience in a call center environment
Excellent computer skills (MS Word, MS Excel, MS PowerPoint)



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