Director of Operations

The Director of Operations primary function is to coordinate and execute all steps necessary to initiate program start up and achievement of operative goals. In addition, the Director of Operations is the lead, on-site administrative resource. The Director of Operations is responsible for securing and managing local professional and material contract relations, achieving program financial objectives, hiring, supervising and coaching client staff, regulatory compliance, quality assurance, performance improvement, development of new business opportunities, customer service, and general supervision of day-to-day operations. The Director of Operations reports to the Chief Executive Officer for Rogers Partners in Behavioral Health, or their designee, but also coordinates as needed with additional members of the senior administration team at Rogers Memorial Hospital.

Job Duties & Responsibilities:

Strategy

• Formulate business plans and report on contracted program operations.
• Annual strategic goals.
• Long-term and short-term objectives.
• Reports on contracting and operations.
• Reports on organizational effectiveness, efficiency and potential program growth opportunities in the local market.
• Identify additional staffing needs as related to strategic growth of programming.

Development

• Identify viable markets for Rogers Behavioral Health services.
• Research real estate opportunities in target area.
• Coordinate all aspects of new program development for the select location.
• Ensure continuity of operations and care with Rogers Memorial Hospital policies and procedures.
• Act as the sole resource for project update summaries to senior leadership.
• Communicate development progress and possible obstacles in a timely manner to mitigate delays.
• Develop and execute FTE models according to program guidelines.

Financial

• Assist in the creation of initial program pro formats.
• Monitor accuracy and reliability of financial data and provide fiscal stewardship for contracted facilities.
• Complete annual budgets and manage financial performance to achieve budgeted goals.
• Conduct monthly operational review of financial performance.
• Budgets and financial performance reviews.

Marketing

• Assist local marketing team develop marketing plans to identify new business opportunities and promote services.
• Establish relationships with administrators at area health care organizations and partnering agencies.
• Meet regularly with marketing staff to target efforts in the immediate local market to identify potential new referral contacts, maintain regular contact with referral sources, share business leads and assist with service recovery as needed.
• Report parameters to contractual parties.

Contract Management

• Provide on-site management services as required by service agreements.
• Establish strong working relationships with local contractors and maintain current knowledge of active contract terms and clauses. Work with Rogers Memorial Hospital Senior Admin and Rogers legal departments as needed to assist in defining contract terms and limits.
• Research and execute local contracts for services/materials that cannot be obtained through current vendors of Rogers Memorial Hospital.

Organization Structure.

• Define organization chart and reporting relationships for local operation.
• Establish formal means of reporting accountability, both internally and externally.
• Designate individuals to act in his/her absence.
• Review organization structure to ensure functionality.

Communication.

• Coordinate support from Rogers Behavioral Health System with needs of client. This may include the Rogers marketing department, finance, billing, or other Rogers Behavioral Health System departments.
• Lead monthly operations reviews with clients and Rogers representatives.

Manage personnel.

• Promote a team environment by example, and by participating in workload completion when necessary.
• Interact with employees in a sensitive, positive manner.
• Understand and use the Human Resources policies and procedure manual.
• Involve the vice-president of Human Capital in potentially volatile employee-related situations.
• Communicate with both senior Rogers Administration and Vice-President of Human Capital related to needs in staffing (terminations, open positions and/or creation of new FTE's) based on growth and/or departures.
• Communicate with employees promptly when incidents arise that may be a detriment to their performance or to the facility in general.
• Assist employees in professional growth.
• Develop a working schedule that provides consistency in coverage and potential for future recruitment.

Additional Job Description:

Education/Training Requirements:

• Master degree from an accredited college or university required, in business administration or behavioral health, preferably both.
• Required minimum of three (3) years management experience in behavioral health.
• Experience with business contract maintenance is preferred.
• Experience with business development is preferred.

---