UX Researcher, Associate

2 weeks ago

Chicago, United States NetJets Full time
Purpose of Position

Reporting to the Director, UX Research + Design, the UX Researcher is an attentive listener, a confident facilitator, and a team player; able to collaborate across teams and stakeholders. This individual is responsible for gathering and communicating insights for discovery and validation; and is able to frame problems and solutions from the user's point of view.

Tasks and Responsibilities

Responsibilities include but are not limited to:

  • Collaborate closely with stakeholders, product, marketing, visual design, analytics, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams
  • Participate in live and remote user test planning, facilitation, and moderation, whiteboard sessions, affinity mapping / card sort / workshopping for generative and evaluative purposes
  • Communicate research insights and frame actionable recommendations and concepts
  • Develop user flows, task analyses, wireframes, wireflows, personas, journey maps, feedback surveys, service maps, et. al. as needed
  • Contribute to the repository of research findings and insights for future use and reference
  • Advocate for the user in areas of web accessibility and inclusion
  • Embrace UX research best practices and methods
  • Embrace our open culture of optimism, curiosity, and rapid experimentation

EducationBachelor'sCertifications and LicensesYears of Experience0-2 years of experienceCore CompetenciesAdaptabilityCollaborationCuriosityService-OrientedStrives For Positive ResultsKnowledge, Skills, Abilities and Other (KSAOs)
  • Bachelors' degree in visual design, computer science, HCI/Human factors, or similar.
  • 0-4 years of web design and/or usability experience, with a working knowledge of user interface design, information architecture, and in planning and conducting usability tests, disseminating and presenting research findings and in developing interactive concepts and wireframe prototypes
  • Working knowledge of user/web analytics technologies such as Adobe Analytics
  • Some experience with information architecture, usability heuristics, and HCI fundamentals
  • Solid communication and organization skills
  • Familiarity with capabilities and limitations of web technologies such as HTML, JavaScript, and CSS
  • Working knowledge of modern collaboration, annotation, and design tools such as MIRO, Camtasia, Figma, and others
  • Demonstrate a portfolio of case studies highlighting UX research discovery and validation
  • Basic understanding of agile/scrum processes and best practices
  • Comfortable with ambiguity and bringing research insights to life through presentation and storytelling
  • Ability to collaborate and learn from anyone in the organization

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