Vice President Operations

3 weeks ago

East Providence, United States MOO Full time
MOO set out to shake up the world of print back in 2006. And we've come a long way since. Today we're a 400 + strong team (we're thinking of getting matching jackets) who create print and digital products for companies of all sizes - from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you'll find us in Boston, MA Denver, CO, and East Providence, RI

We're making new and exciting things - and we could really do with your help.

We are in search of a dynamic Vice President of Operations (inclusive of Global Manufacturing, Supply Chain, Quality, and Facilities) who will be instrumental in shaping the future of MOO. Our vertically integrated business model is a proud source of competitive advantage and a key differentiator in our space. The ideal candidate will not only excel at driving operational excellence but will also possess the foresight and strategic mindset necessary to propel MOO into the future amidst evolving market landscapes. If you are a visionary leader with a passion for both people and strategy, we invite you to join us in this exciting journey of growth and innovation

Responsibilities and Key Focus Areas Listed below

Create a multi-year vision for the Operations Division to drive sustained growth through the optimal combination of operational efficiency and customer delight.
    • Work with SLT to refine vision and align on priority investments and outcomes
    • Work with Ops Leadership to define and execute on initiatives to deliver near term priority outcomes


Foster a culture of operational excellence to drive increased customer satisfaction, empowered employees, and ongoing improvement of existing processes
    • Conduct comprehensive analysis of current processes and resources within Operations.
    • Identify areas for improvement and develop plans based on findings to streamline processes, optimize resource utilization and/or enhance the customer experience.
    • Drive a culture of continuous improvement within the team, encouraging innovation and learning opportunities to enhance overall performance.


Bringing our teams along on the journey
    • Advocate for the needs and vision of Operations cross functionally to ensure robust collaboration and support across the business
    • Productively challenge Operations leaders to effectively manage their teams to deliver our BAU goals while also driving key strategic initiatives and outcomes
    • Implement change management practices to facilitate team alignment with upcoming changes in Operations.


About You
    • Leadership: Demonstrated ability to align leaders around a strategic vision while guiding and motivating internal teams towards achieving operational excellence, fostering collaboration, and initiating continuous improvement efforts.
    • Strategic Planning: Proven track record in developing and executing strategic plans that align with organizational objectives, ensuring adaptability to market dynamics and sustainable growth.
    • Problem-solving and Decision-making: Advanced proficiency in analyzing complex issues, utilizing data-driven insights to make informed decisions, and implementing effective solutions to overcome operational challenges and enhance performance in a dynamic manufacturing environment.
    • Financial Management: Strong skills in financial analysis, budgeting, and cost control to optimize resource allocation, maximize profitability, and achieve financial targets while ensuring operational efficiency.
    • Scaling Businesses: Demonstrated success and expertise in scaling businesses, whether through bringing existing solutions to new markets / geographies and/or launching innovative products and services in existing markets.


We are seeking candidates who not only embody but also embrace our core values, which serve as the guiding principles of our organization. These values, encapsulated in "Make it Simple, Always Deliver Delight, Keep it Sustainable, Every Detail Counts, Imagine it Better, and Tackle it Together," are fundamental to our culture and integral to the success of our teams here at MOO

What's it like to work at MOO?

MOO's the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success - while also recognizing the importance of a healthy work/life balance.

That's why we offer 23 days' PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and we'll cover 100% of your health, dental and vision care premiums. We'll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we'll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn't discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we'd like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won't in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.

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