Patient Observer
3 weeks ago
POSITION SUMMARY:
To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship: by ensuring quality, timeliness and effectiveness of stroke care delivery for HRMC;
by providing supervision/observation of a patient when he/she requires a Form 52: Baker Act Declaration, Suicide Precautions are indicated, or any time it is determined that a patient's safety may be jeopardized without supervision/observation.
PRIMARY ACCOUNTABILITIES:
* Associates support engagement through adherence to the (I-CARE) commitments.
* Immediately reports clear, concise, pertinent information to the charge nurse/nurse assigned to patient that relates to the patient's condition
* Immediately alerts nursing staff of any impending safety issues
* Remains alert during entire shift
* Never leaves the patient unattended unless approved by the patient's nurse (from memorable customer experience)
* Utilizes clear and effective communication skills in professional interactions with all health care associates, patients and families
* Reports to the charge nurse/nurse assigned to patient at the beginning of each shift for expectations regarding specific behavioral and restraining instructions
* Reports a shift summary to the charge nurse/nurse assigned to patient at the completion of each shift
* Immediately reports clear, concise, pertinent information to the charge nurse/nurse assigned to patient that related to the patient's condition
* Immediately alerts nursing staff of any impending safety issues
* Remains alert during entire shift
* Maintains a professional, neutral position in all conversations with the patient and/or family
* Never leaves the patient unattended unless approved by the patient's nurse
* Respects patient's privacy and does not use patient's telephone or personal belongings
* Contributes to the patient experience as evidenced by positive patient satisfaction scores and HCAHPs scores for department/medical center and/or written compliments by patients/others as well as consistent performance of addressing patient needs hourly (i.e.: positioning, proximity, personal needs [restroom], pain/comfort)
* Completes bedside shift report with primary nurse and off going/oncoming Patient Observer
* Assists with patient care, at the request of the professional nursing staff, within own limitations and competencies
QUALIFICATIONS REQUIRED:
* High School diploma or equivalent
* Must be able to speak/understand written and verbal instructions in the
English language
* Must have a valid Driver's License and reliable transportation to travel amongst all four Health First Hospitals
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