Service Coordinator
3 weeks ago
Luke's are our most valuable asset and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Service Coordinator is responsible for coordinating input from our customers and staff members, including project stakeholders, for ensuring consistently high-quality service and response times. Performs a wide array of administrative duties to support Biomedical Engineering.
Works with the clinical team, staff and other department customers to ensure requests are handled accordingly and lead to the best results
Obtains and evaluates all appropriate information needed to handle inquiries and any complaints concerning the department. Determines the priority of the call and dispatches the service request and/or escalates to department management as required
Accurately processes work requisitions, scheduled and corrective maintenance work orders, and enters new equipment into the Computerized Maintenance Management System (CMMS).
Performs database maintenance as required. Assist and covers other department phones in the absence of support and meetings scheduled for Biomedical Engineering as needed
Manages on-call schedules and distributes as required.
Assist with managing department resources (equipment, vehicles, etc.). Orders office or other supplies as required. Assists in ordering equipment, parts, and scheduling vendors
Assists in the documentation of standards, policies, and procedures
Hearing as it relates to normal and telephone conversations.
High school graduate or equivalent required. Associates, Bachelors or military equivalent program preferred.
TRAINING AND EXPERIENCE:
Three years of administrative experience, preferably in a hospital environment preferred. Computer skills required.
Please complete your application using your full legal name and current home address. It is highly recommended that you create a profile at the conclusion of submitting your first application.
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