Learning and Development Learner/User Experience Design Intern

4 weeks ago

Washington, United States Conference of State Bank Supervisors (CSBS) Full time

The Conference of State Bank Supervisors offers a summer internship program for undergraduate, graduate, and law school students. The specific dates of the internship are agreed upon by the intern and the hiring manager. This is a paid internship opportunity. Undergraduate students will receive $22.00/hr. Postgraduate students will receive $27.00/hr.

Interns are assigned to a specific area of CSBS. The work is generally project based with the intern expected to deliver a final product at the end of the internship. All interns will receive exposure to all areas of CSBS.

As a cohort, CSBS interns will have an opportunity to collaborate on a team project.

This cohort group will brainstorm and provide a fresh perspective into how CSBS presents VIBE in our job descriptions and how we promote our values on our career page and external job postings. Additionally, we will ask the interns to create a VIBE decision-making checklist. This tool will help ensure we are living into our VIBE by aligning our decisions to our commitment to culture.

Learning and Development Learner/User Experience Design Internship

The Learning and Development Learner/User Experience Design Intern is responsible for supporting the CSBS learning and development department's design and development efforts. The intern will be responsible for completing a project to develop and refine learner personas for CSBS' software support documentation. Furthermore, the intern will assist with other duties, such as content development, research and analysis, and user requirements documentation. Lastly, the intern will experience all CSBS learning and development functional areas by regularly participating in staff meetings, briefings, and events.

Education and Experience

  • Completion of an undergraduate degree, and a minimum of at least one completed semester in an accredited instructional systems design, education technology, user research, UX design or related graduate program.
  • Experience with or completed coursework that covered conducting user research, using both qualitative and quantitative techniques, and analyzing collected data.
  • Experience with or completed coursework that covered interviewing information users, subject matter experts, and system stakeholders.
  • Experience with or completed coursework that covered creating user personas and journey maps based on research findings.

Knowledge, Skills, and Abilities

  • Technical writing: Preparing written documentation to transfer technical information about concepts, situations, products, services, or results to audiences with varying levels of technical knowledge.
  • Communications: Delivering clear, effective communication, and taking responsibility for understanding others.
  • Information gathering and analysis: Seeking or collecting and synthesizing information from a variety of sources and stakeholders in an objective, unbiased manner to reach a conclusion, goal, or judgement, and to enable strategic decision making.
  • Attention to detail: Ensuring information is complete and accurate; following up with others to fill identified information gaps.
  • Collaboration: Working cooperatively with others to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results.
  • Planning and prioritization: Preparing and organizing work activities; managing several tasks at once.

Requirements

  • Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
  • Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Values Instilled Behaviors for Excellence

Member/ Customer Service

  • Builds and values relationships.
  • Prioritizes work.
  • Advocates and advances member's goals.

Teamwork

  • Gives credit to others.
  • Has a "pitch in" attitude.
  • Learns from successes and setbacks.

Respect/Trust

  • Listens and learns from others.
  • Speaks the truth even when uncomfortable.
  • Honors the expertise of others.

Collaboration

  • Recognizes the contributions of others.
  • Consults and communicates effectively.
  • Desires to make others successful.

Ownership/Engagement

  • Perseveres through adversity.
  • Experiments and takes risks.
  • Plans ahead and is forward-thinking.

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