Support Specialist

4 weeks ago

Independence, United States Ohio Department of Education Full time

Connect is a non-profit Information Technology Center serving public, private, and community schools throughout Northeast Ohio.

We are seeking a candidate to fulfill a support specialist position on our fiscal services team.

Open Position: Support Specialist Fiscal Services - Redesign Software

12 months

Position Start Date: As soon as possible

Performance Responsibilities:

* Maintain proficiency in Redesign fiscal services application.
* Assist in implementation and training of districts migrating and or using State Redesign software
* Troubleshoot all Connect fiscal questions through phone, email and helpdesk points of contact
* Prepare training materials and other resources for Connect fiscal users
* Schedule and conduct meetings with various fiscal users, inclusive of Treasurers and their staff
* Expected to present trainings on a one on-one basis and in a group setting
* Provide districts with "On-Site" emergency assistance in the performance of fiscal services
* Ability to be "On-Call" for periodic tasks outside of normal working hours
* Maintain a working knowledge of current regulations and requirements for the operation of a school district fiscal office as prescribed by the Auditor of State Office, State Department of Education and Ohio Revised Code
* Works with underlying source data/programs to help resolve user's questions
* All other duties as assigned by Connect Administration

Minimum Qualifications:

* Experience with Redesign or proven ability to learn new systems and processes
* Experience with fund accounting and/or payroll processing
* Demonstrated ability to conceptualize, evaluate, prioritize and solve complex financial problems independently
* Demonstrated ability to establish working relationships with co-workers and function as part of a cohesive team
* Embodies high ethical standards and integrity
* Accepts responsibility for decisions and conduct
* Able to work in an interruption intense environment and to multitask
* Proven ability to maintain confidentiality of privileged information
* Ability to develop training materials and supplemental documentation
* Ability to interact comfortably and confidently with the public
* Adaptable to performing new responsibilities as work environment changes
* Must be able to work remotely and periodically in our Independence or Elyria Office. Travel locally as directed for meetings and trainings.

Other Desirable Qualifications:

* Group presentation and customer training experience in fiscal applications
* Helpdesk system support experience
* Associates Degree in Accounting or related skills substantiated by training and/or work experience

Qualified candidates may submit their resume to Jobs@ohconnect.org with Fiscal Services Support Specialist referenced in the subject.

Connect is an equal opportunity employer. This job description identifies general responsibilities and is not intended to be a complete list of all duties performed. This document is subject to change in response to staffing

factors, funding variables, modified operating procedures, and unforeseen events.

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