Traveling Quality Team Lead

2 weeks ago


Staten Island, United States Flagstar Bank Full time

A Branch Banking Float Leader travels between assigned branches to provide clients with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. The Float Leader helps to drive branch revenue growth, operational integrity, and client experience excellence, with a focus on reputational success in the community. Business Performance : Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Sales Leadership and Coaching : Support the delivery and execution of development opportunities to drive awareness, consideration, and engagement with the bank in your community. Reinforce training, development and coaching to branch teams on our mission and how to effectively engage in our broader communities and customers to deliver against our performance targets.
Risk Management: Identify and mitigate reputational, regulatory, employee and client risks by helping team members understand and adhere to all applicable bank policies and regulations. Administrative: Responsible for assisting the Operations Leader with talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements. The Branch Banking Float Leader will also be responsible for scheduling and support of the other Float team members within their assigned area. 
May require National Mortgage Licensing System (NMLS) registration under the terms of the S.A.Ability to travel between assigned branches.
Undergraduate Degree (4 years or equivalent)


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